Logo of Huzzle

Home

Matches

Explore

Manage

Business Analyst, Operations Internal Communications

image

Amazon

30d ago

  • Job
    Full-time
    Mid Level
  • Data
  • Nashville

AI generated summary

  • You need 3+ years in a data role, SQL proficiency, data visualization skills (Tableau/Quicksight), Excel experience, strong communication, and background in communications or marketing.
  • You will analyze communication data, design reports, manage KPIs, resolve discrepancies, support cross-functional teams, and innovate for improved customer experience.

Requirements

  • 3+ years of business analyst, data analyst or similar role experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience making business recommendations and influencing stakeholders
  • Experience defining requirements and using data and metrics to draw business insights
  • Experience with SQL
  • Experience with Excel
  • Bachelor's degree or equivalent
  • Demonstrated written and verbal communication skills
  • Proven ability to present complex information in a clear and concise manner to executives
  • Experience in Communications, Marketing, or Social Media measurement
  • Understanding of data lakes and data modeling
  • Fluency with SQL

Responsibilities

  • Dive deep into communications channel and content data to create business reports, uncover insights, and share learnings across a global team of internal communicators.
  • Provide data management processes such as accessing raw data feeds, building queries and macros, organizing data and designing reports that present status-at-a-glance visualization for business performance.
  • Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
  • Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
  • Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
  • Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
  • Supporting cross-functional teams on the day-to-day execution of data analysis projects.
  • Innovating to improve customer experience.

FAQs

What degree is required for this position?

A bachelor's degree or equivalent is required for this position.

What are the technical skills needed for the Business Analyst role?

Candidates should have experience in data visualization tools like Tableau or Quicksight, proficiency with SQL, and strong Excel skills.

Is prior experience in communications or marketing necessary?

While it's not necessary, experience in Communications, Marketing, or Social Media measurement is preferred.

What kind of work environment can I expect?

The work environment is dynamic and collaborative, with opportunities to engage with cross-functional teams and influence business decisions.

How many years of experience is required for this role?

A minimum of 3 years of experience in a business analyst, data analyst, or similar role is required.

Will I be working with stakeholders outside of the technical team?

Yes, you will work with non-tech stakeholders as well as technical partners, such as data engineers and business intelligence engineers.

What kind of insights will I be expected to provide?

You will be expected to convert data into actionable business insights and create reports that uncover trends and performance metrics across communication channels.

How is the compensation structured for this role?

The base pay ranges from $66,900/year in the lowest geographic market to $143,100/year in the highest, with additional compensation depending on the position offered.

Are there opportunities for career growth within the team?

Yes, this role has great exposure to the broad Operations business and can influence future employee communications and engagement, providing opportunities for career growth.

Does Amazon offer accommodations for applicants with disabilities?

Yes, Amazon offers workplace accommodations for applicants with disabilities during the application and hiring process. For more information, you can visit their accommodations page.

image

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.