Business and Performance Contracts Manager

Worcestershire Acute Hospitals NHS Trust

23d ago

Job
Full-time
Senior Level
Logistics
Healthcare
Worcester

AI generated summary

You must lead contract negotiations, monitor performance, ensure compliance, manage risks, analyze data, support operations, and improve service efficiency within tight deadlines.
You will negotiate contracts, manage performance, ensure compliance, analyze data, facilitate communication among stakeholders, and support service improvements within financial limits.

Requirements

1. Play a leading role in the negotiation of contracts with ICB commissioners, NHSE, other NHS organisations, private Healthcare suppliers and all other provider contracts (with other statutory and non-statutory agencies).
2. Ensuring there is appropriate technical expertise and knowledge available during contract negotiations on how to deliver best value from contracting procedures, terms and conditions and also ensuring any contractual risks are identified as well as ensuring actions and advice to address contractual risk are made.
3. Lead on a portfolio of contracts from procurement through Contract production and then monitoring and management including:
4. To ensure that all contracts and service level agreements are agreed within financial limits and timescales and adhere to legal requirements.
5. The post holder will be expected to liaise with suppliers and providers to negotiate contracts with minimum supervision but within a defined framework.
6. To produce all necessary Contract and service level agreement documentation including Contract Variations.
7. To arrange, attend and minute meetings with Suppliers, Providers and Divisional staff.
8. To ensure that all contractually required reports are received / produced in a timely manner.
9. To work closely with the Finance colleagues to ensure invoices and contract monitoring is produced in a timely manner.
10. To monitor and manage Contractual performance and mitigate and escalate risk to the Head of Procurement as applicable.
11. This may include analysis of historical, referral, financial data & activity trends, and changes in clinical practice.
12. To investigate and independently resolve queries (including formal contractual queries) from Suppliers, Providers and Divisions, in a timely manner.
13. To ensure supplier links are maintained and consistent messages are delivered both internally and externally to the Trust.
14. This will require working closely with Divisions and being aware of Trust policies and positions.
15. To ensure that all National and Legislative documentation and policy is adhered to.
16. To ensure that they know the content of the Trust Contracts and understand any implications relating to performance, quality and information provision and provide guidance on the Contract.
17. Provide an active surveillance service looking for all new healthcare procurement opportunities and bringing these to the attention of Operational teams.
18. Providing a facilitation service to Operations to manage bid completion ITT, PQQ, tender to contract negotiation and sign off, highlighting any business risk and ensuring a due diligence review is completed in each case.
19. Contribute to specific projects, which will bring about an improvement in the provision of health care services within the Trust, in collaboration with operational managers and their teams.
20. The development of processes for embedding performance improvement initiatives and establish mechanisms to ensure the delivery and performance monitoring and reporting of improvements.
21. Supporting a joined-up approach and common focus between Contracts, Finance, Performance, Operations and Quality & Risk.
22. Leading the Directorate management teams in the development of business information and intelligence, including the collation, analysis and co-ordination of information relating to the activity, performance and data quality of services
23. Validate data and ensure that it is consistent with financial information and chargeable activity.
24. Demonstrate this to stakeholders & suppliers across the full scope of each contract.
25. Analyse data to ensure the consistency and integrity of Trust reporting and identify, understand and articulate the reasons for any fluctuations.
26. Liaise between stakeholders & suppliers to improve data, data flows and processes.
27. Respond to activity and finance based queries to ensure validity and raise issues of poor and missing data provision.
28. Liaise with Informatics to ensure there is a shared understanding of data rules
29. Promote a data-driven service improvement culture, leading by example and continually encouraging all members of the Division to identify improvements to safety, quality and efficiency of the provision of patient care.
30. Support the development of the Divisional strategy in line with existing contractual arrangements and new contracts.
31. Ensure operational objectives are clear, that they balance quality, safety and efficiency, that robust delivery plans are in place and that performance is proactively measured and supportively managed.
32. Design bespoke spreadsheets and database models to manage activity that does not fall under the National Tariff.
33. Utilise a range of software to present information in a format suited to the end user, e.g. graphs, written reports, scenario modelling.
34. Assist in the development of systems to improve the overall efficiency of the Contracts Team, particularly in the use of computer software to automate tasks.
35. Ensure that all actions are undertaken in accordance with information Governance protocols.
36. Produce monthly internal reports to Trust / Divisional / Operational / Contractual Boards in accordance with strict deadlines.
37. Interpret and distribute complex, sensitive information to Commissioners, Providers and Trust Managers.
38. Identify activity, financial and performance trends, and areas of notable performance to present to suppliers and Trust Managers.
39. Raising performance issues with suppliers and operational colleagues to rectify performance.
40. Meet tight deadlines to ensure timely distribution of contract and performance monitoring and the production of Commissioner and Provider Contracts.
41. Collate monthly statistics from Services for onward distribution.

Responsibilities

Play a leading role in the negotiation of contracts with ICB commissioners, NHSE, other NHS organisations, private Healthcare suppliers and all other provider contracts (with other statutory and non-statutory agencies). Ensuring there is appropriate technical expertise and knowledge available during contract negotiations on how to deliver best value from contracting procedures, terms and conditions and also ensuring any contractual risks are identified as well as ensuring actions and advice to address contractual risk are made.
Lead on a portfolio of contracts from procurement through Contract production and then monitoring and management including:
To ensure that all contracts and service level agreements are agreed within financial limits and timescales and adhere to legal requirements. The post holder will be expected to liaise with suppliers and providers to negotiate contracts with minimum supervision but within a defined framework.
To produce all necessary Contract and service level agreement documentation including Contract Variations.
To arrange, attend and minute meetings with Suppliers, Providers and Divisional staff.
To ensure that all contractually required reports are received / produced in a timely manner. To work closely with the Finance colleagues to ensure invoices and contract monitoring is produced in a timely manner.
To monitor and manage Contractual performance and mitigate and escalate risk to the Head of Procurement as applicable. This may include analysis of historical, referral, financial data & activity trends, and changes in clinical practice.
To investigate and independently resolve queries (including formal contractual queries) from Suppliers, Providers and Divisions, in a timely manner.
To ensure supplier links are maintained and consistent messages are delivered both internally and externally to the Trust. This will require working closely with Divisions and being aware of Trust policies and positions.
To ensure that all National and Legislative documentation and policy is adhered to.
To ensure that they know the content of the Trust Contracts and understand any implications relating to performance, quality and information provision and provide guidance on the Contract.
Provide an active surveillance service looking for all new healthcare procurement opportunities and bringing these to the attention of Operational teams. Providing a facilitation service to Operations to manage bid completion ITT, PQQ, tender to contract negotiation and sign off, highlighting any business risk and ensuring a due diligence review is completed in each case.
Contribute to specific projects, which will bring about an improvement in the provision of health care services within the Trust, in collaboration with operational managers and their teams.
The development of processes for embedding performance improvement initiatives and establish mechanisms to ensure the delivery and performance monitoring and reporting of improvements.
Supporting a joined-up approach and common focus between Contracts, Finance, Performance, Operations and Quality & Risk.
Leading the Directorate management teams in the development of business information and intelligence, including the collation, analysis and co-ordination of information relating to the activity, performance and data quality of services
Validate data and ensure that it is consistent with financial information and chargeable activity. Demonstrate this to stakeholders & suppliers across the full scope of each contract.
Analyse data to ensure the consistency and integrity of Trust reporting and identify, understand and articulate the reasons for any fluctuations.
Liaise between stakeholders & suppliers to improve data, data flows and processes. Respond to activity and finance based queries to ensure validity and raise issues of poor and missing data provision.
Liaise with Informatics to ensure there is a shared understanding of data rules
Promote a data-driven service improvement culture, leading by example and continually encouraging all members of the Division to identify improvements to safety, quality and efficiency of the provision of patient care.
Support the development of the Divisional strategy in line with existing contractual arrangements and new contracts. Ensure operational objectives are clear, that they balance quality, safety and efficiency, that robust delivery plans are in place and that performance is proactively measured and supportively managed.
Design bespoke spreadsheets and database models to manage activity that does not fall under the National Tariff.
Utilise a range of software to present information in a format suited to the end user, e.g. graphs, written reports, scenario modelling.
Assist in the development of systems to improve the overall efficiency of the Contracts Team, particularly in the use of computer software to automate tasks.
Ensure that all actions are undertaken in accordance with information Governance protocols.
Produce monthly internal reports to Trust / Divisional / Operational / Contractual Boards in accordance with strict deadlines.
Interpret and distribute complex, sensitive information to Commissioners, Providers and Trust Managers.
Identify activity, financial and performance trends, and areas of notable performance to present to suppliers and Trust Managers. Raising performance issues with suppliers and operational colleagues to rectify performance.
Meet tight deadlines to ensure timely distribution of contract and performance monitoring and the production of Commissioner and Provider Contracts.
Collate monthly statistics from Services for onward distribution.

FAQs

What are the main responsibilities of the Business and Performance Contracts Manager?

The main responsibilities include leading contract negotiation and management, ensuring compliance with financial limits and legal requirements, producing necessary documentation, monitoring contract performance, resolving queries, and contributing to healthcare service improvement projects.

Who will I negotiate contracts with in this role?

You will negotiate contracts with Integrated Care Board (ICB) commissioners, NHS England (NHSE), other NHS organisations, private healthcare suppliers, and both statutory and non-statutory agencies.

Is independent work expected in this position?

Yes, the post holder is expected to negotiate contracts with minimum supervision while adhering to a defined framework.

How often will I need to attend meetings with suppliers and providers?

You will be required to arrange, attend, and minute meetings as needed to discuss contracts and service level agreements.

Will I collaborate with other departments in the organization?

Yes, you will work closely with Finance colleagues, Operational teams, and across Contracts, Performance, Operations, and Quality & Risk divisions to ensure a cohesive approach to contract management.

What tools will be utilized for reporting and data analysis?

A range of software will be utilized to present information through graphs, written reports, and scenario modeling. You may also design bespoke spreadsheets and database models for managing activity.

Is there a focus on performance management in this role?

Yes, leading the development of business information and intelligence, analysing and validating data, and promoting a data-driven service improvement culture are key components of performance management in this role.

What is expected regarding adherence to national and legislative documentation?

You are expected to ensure that all National and Legislative documentation and policy are adhered to throughout the contract management process.

How will I identify and act on performance issues?

You will identify activity, financial, and performance trends, raising any performance issues with suppliers and operational colleagues to rectify them, ensuring continuous improvement in service delivery.

Are there opportunities for professional development in this role?

Yes, you may contribute to specific projects aimed at improving healthcare services and support the development of strategies that align with existing and new contracts, facilitating continuous learning and growth.

Will I handle sensitive information?

Yes, you will interpret and distribute complex, sensitive information to Commissioners, Providers, and Trust Managers as part of your responsibilities.

How often will I produce internal reports?

You will produce monthly internal reports for various boards (Trust, Divisional, Operational, Contractual) in accordance with strict deadlines.

Is it necessary to monitor contractual performance?

Yes, continuous monitoring and management of contractual performance, including data analysis and addressing risks, is a crucial part of this role.

What is involved in the contract negotiation process?

The process involves assessing contractual risks, ensuring best value, conducting due diligence, negotiating terms, and ensuring compliance with legal requirements.

Will I need to keep up with new healthcare procurement opportunities?

Yes, you will actively seek new healthcare procurement opportunities and facilitate the operational management of bids and contracts.

Worcestershire Acute Hospitals NHS Trust

We run the Alexandra Hospital in Redditch; Kidderminster Hospital & Treatment Centre and Worcestershire Royal Hospital.

Science & Healthcare

Industry

5001-10,000

Employees

2000

Founded Year

Mission & Purpose

Worcestershire Acute NHS Trust provides a comprehensive range of healthcare services across Worcestershire, including emergency care, surgery, and outpatient services. Their ultimate mission is to deliver high-quality, compassionate care to all patients, ensuring safety and improving health outcomes. Their purpose is to support the health and well-being of their community through dedicated service, innovation, and continuous improvement in patient care.