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Business and Service Improvement Manager - Community Pathways

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Aneurin Bevan University Health Board

24d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Business, Operations & Strategy

AI generated summary

  • You must have strong policy development, data management skills, project management experience, PRINCE2 certification, and excellent communication abilities, with a focus on NHS systems and processes.
  • You will manage admin teams, analyze data for community services, produce reports, lead benchmarking efforts, and transition to new reporting systems for Community Pathways transformation.

Requirements

  • Ability to develop & monitor policies & procedures
  • Extensive knowledge of and ability to use the Patient Administration System (Welsh PAS) and other patient registration systems
  • Knowledge of Clinical Workstation (CWS), Welsh Clinical Portal and Qlik
  • Knowledge of demand/capacity modelling techniques
  • Ability to identify, investigate and plan recovery and improvement for data quality and administration system
  • Good working knowledge of NHS data dictionary definitions, data standards and statutory reporting
  • Excellent written communication skills
  • Ability to work on own initiative, but also as part of a team
  • Good attention to detail
  • Ability to demonstrate excellent prioritisation, organisation and time management skills
  • Ability to analyse complex problems and deliver practical and workable solutions to address them
  • Ability to prioritise conflicting workloads in the face of competing demands
  • Change management skills
  • Sound understanding of principles of Statistical Process Control and its application
  • Facilitation skills (small groups)
  • Welsh Language Skills
  • Significant experience in an information or performance role across a number of Health Board systems and processes
  • Experience of proactive waiting list management
  • Experience of project management, modernisation or remodelling of services
  • Experience of financial planning and monitoring
  • Knowledge of records management
  • Knowledge of complaints management
  • Qualified to degree level or equivalent experience in a senior administration role Plus diploma level training or experience in management or project management
  • Evidence of continuing professional development
  • PRINCE 2 qualification

Responsibilities

  • You will be working with multi disciplinary teams comprising exercise professionals, occupational therapists, physiotherapists, psychologists and medical staff.
  • The Post Holder Will
  • Line manage the MSK Hub Administration Team Lead and be responsible for the functioning of the MSK Hub admin team and administrative function of Symptom Management Service (SMS)
  • Support the administrative function of Community Neurological Rehabilitation Service.
  • Undertake the analysis, interpretation and reporting of data for Community Pathway Services, Primary Care, MSK Hub and therapies, providing regular reports to the Head of Community Pathways, senior management within community pathways, Clinical Director of Therapies and Directorate team and Divisional Performance & Development Manager. Also, as agreed with the Head of Community Pathways to provide reports for the Primary Care and Community Division, Scheduled Care and corporate departments as required.
  • Assist, and where appropriate lead, with the production, monitoring and reporting of benchmarking and research information for specific purposes, interpreting and action as required.
  • Develop and produce new information reports in line with Community Pathways transformation across multiple registration and documentation systems within the Health Board and using the information from this, lead the transition to new reporting systems.

FAQs

What is the job title for this position?

The job title is Business and Service Improvement Manager - Community Pathways.

What is the main responsibility of the Business and Service Improvement Manager?

The main responsibility is to ensure effective planning, performance development, and management of services provided across Community Pathway Services, supporting the Head of Community Pathways.

Is it necessary to speak Welsh for this position?

The ability to speak Welsh is desirable for this post, but both English and Welsh speakers are welcome to apply.

What type of teams will the post holder be working with?

The post holder will be working with multi-disciplinary teams comprising exercise professionals, occupational therapists, physiotherapists, psychologists, and medical staff.

Are there any specific skills required for this position?

Yes, essential skills include the ability to develop and monitor policies and procedures, knowledge of various patient administration and clinical systems, data analysis, good written communication, and time management skills.

What qualifications are required for this role?

Candidates must be qualified to degree level or have equivalent experience in a senior administration role, along with diploma-level training or experience in management or project management.

Is there a temporary top-up payment for this role?

Yes, there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour.

What type of experience is necessary for this role?

Significant experience in an information or performance role, proactive waiting list management, and project management or modernisation of services is essential.

How can I apply for this position?

Applicants can submit their applications via the designated application process, and they are encouraged to apply early as the vacancy may close at any time.

What benefits does the Aneurin Bevan University Health Board offer?

The Health Board offers a fantastic benefits package, extensive training and development opportunities, flexible working arrangements, and support for a healthy work-life balance.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers