FAQs
What is the main responsibility of a C2C Collections Process Expert?
The main responsibility is to chase outstanding invoices from customers, ensure the delivery of customer-focused and compliant services, and participate in achieving service levels and key measurement targets of the team.
What are the primary skills required for this role?
The primary skills required include entry to mid-junior level experience in a Finance Administration role, strong teamwork abilities, relationship-building skills with stakeholders, ability to act on one's own initiative with regular supervision, and an understanding of when to seek guidance or escalate issues.
Is experience in finance necessary for this role?
Yes, entry and mid-junior level experience in a finance administration role is necessary.
What type of team collaboration is expected in this position?
The role requires being a strong team player and actively participating in team activities while building good relationships with stakeholders.
What kind of support will be provided for Finance activity?
Support will include progress reporting, task management, and documentation for Finance activities to assist experienced Finance specialists.
Are there opportunities for innovation and process improvements in this role?
Yes, the role encourages the adoption of frictionless finance practices, technologies, methodologies, and driving innovation and process improvements.
What does 'frictionless finance' mean in the context of this job?
'Frictionless finance' refers to providing seamless, efficient financial services that reduce barriers for customers and improve overall service quality.
What is the organizational structure for this position?
The role is based within the BSv organization, part of a team focused on delivering high-quality collections services.
What is the expected level of supervision for this role?
The role allows for acting on one’s own initiative, but regular supervision is expected, particularly when seeking guidance or making escalations.