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C2C Collections Process Expert - A

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  • Job
    Full-time
    Entry, Junior & Mid Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Chennai

Requirements

  • Entry and mid-Junior level in a Finance Administration role
  • Strong team player with the ability to build good relationships with their stakeholders
  • Able to act on own initiative with regular supervision
  • Understands when to seek guidance/escalate
  • Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Responsibilities

  • Leveraging deepening knowledge of Collections
  • The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes
  • They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements
  • Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients

FAQs

What is the main responsibility of a C2C Collections Process Expert?

The main responsibility is to chase outstanding invoices from customers, ensure the delivery of customer-focused and compliant services, and participate in achieving service levels and key measurement targets of the team.

What are the primary skills required for this role?

The primary skills required include entry to mid-junior level experience in a Finance Administration role, strong teamwork abilities, relationship-building skills with stakeholders, ability to act on one's own initiative with regular supervision, and an understanding of when to seek guidance or escalate issues.

Is experience in finance necessary for this role?

Yes, entry and mid-junior level experience in a finance administration role is necessary.

What type of team collaboration is expected in this position?

The role requires being a strong team player and actively participating in team activities while building good relationships with stakeholders.

What kind of support will be provided for Finance activity?

Support will include progress reporting, task management, and documentation for Finance activities to assist experienced Finance specialists.

Are there opportunities for innovation and process improvements in this role?

Yes, the role encourages the adoption of frictionless finance practices, technologies, methodologies, and driving innovation and process improvements.

What does 'frictionless finance' mean in the context of this job?

'Frictionless finance' refers to providing seamless, efficient financial services that reduce barriers for customers and improve overall service quality.

What is the organizational structure for this position?

The role is based within the BSv organization, part of a team focused on delivering high-quality collections services.

What is the expected level of supervision for this role?

The role allows for acting on one’s own initiative, but regular supervision is expected, particularly when seeking guidance or making escalations.

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Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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