FAQs
What is the primary role of a Call Center Telephone Banker at Bank of America?
The primary role is to connect clients with a variety of financial solutions to help them achieve their financial goals by balancing service requests and sales opportunities.
What are the key responsibilities of this job?
Key responsibilities include building and deepening client relationships, responding to inquiries, selling banking products, identifying client needs, quoting rates and terms, and managing risk in transactions.
What skills are required for this position?
Required skills include attention to detail, client solutions advisory, customer focus, adaptability, problem-solving, active listening, and business development, among others.
What are the required qualifications for this job?
Required qualifications include a passion for improving clients' financial lives, the ability to engage with clients and understand their needs, curiosity, comfort with receiving feedback, and intermediate computer proficiency.
What kind of experience is preferred for this role?
Desired qualifications include call center experience in sales, experience in financial services, sales or cross-selling skills, and experience in managing high client volumes.
What is the training schedule for this position?
The training schedule is Monday to Friday from 9:00 am to 5:30 pm.
What is the minimum education requirement for this job?
The minimum education requirement is a High School Diploma, GED, Secondary School, or equivalent.
What shift will the Call Center Telephone Banker work?
This position is for the 1st shift in the United States of America.
How many hours a week will this job require?
This job requires 40 hours of work per week.
When is the training/start date for this position?
The training/start date is Monday, July 7, 2025.