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Call Centre Representative - Legal

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Lowell Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Legal
  • Leeds
  • Quick Apply
    15d left

AI generated summary

  • You should be enthusiastic, resilient, and adaptable, with strong communication skills and a compassionate desire to help customers. Experience in customer service or retail is ideal.
  • You will engage customers by phone, assess their situations, establish payment plans, assist with queries, and conduct reviews while addressing challenges with vulnerable clients.

Requirements

  • Enthusiasm, passion, and dedication
  • Resilience and adaptability to change.
  • Strong communication skills
  • A desire to help each customer in the most compassionate way.
  • The ability to motivate yourself to achieve your goals every day.
  • Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

Responsibilities

  • Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward.
  • Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
  • The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.

FAQs

What is the salary for the Call Centre Representative - Legal position?

The salary starts from £23,540, increasing to £25,832 after 12 months of fully performing in the role, plus a quarterly performance-related bonus of up to 20%.

Where is the job located?

The job is located in Leeds, Thorpe Park, and operates in a hybrid working environment.

What are the expected working hours?

The working hours are between 9:00 am and 6:30 pm, including a Saturday rotation.

When is the start date for this position?

The start date for this position is the 7th of April 2025.

What are the main responsibilities of a Legal Recoveries Associate?

The main responsibilities include speaking to customers over the phone about their accounts, understanding each customer’s situation, setting up affordable payment plans, assisting with queries, and conducting regular reviews to ensure payments are suitable.

What qualifications or experience do I need to apply for this role?

You should have enthusiasm, passion, and dedication, strong communication skills, and ideally some experience in customer service. Backgrounds in sales, retail, or any customer-facing role would also be beneficial.

What kind of career development opportunities are available?

There are numerous opportunities for career advancement, with potential promotions to roles such as Floor Supervisor, Team Leader, Real Time Analyst, or Paralegal.

Are there any benefits included with this position?

Yes, benefits include a starting salary, performance-related incentives, a discretionary annual bonus, flexible benefits, free parking, 28 days of holiday plus public holidays, life assurance, group income protection, and wellbeing support.

What is the company’s mission?

The company's mission is to make credit work better for everyone by assisting customers in navigating their debt situations and helping them regain financial health.

Does the company value diversity and inclusion?

Yes, the company is committed to creating a diverse workforce and values employees from various backgrounds, ensuring everyone can contribute to their mission.

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Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.