Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing.

 With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group.

In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.

Finance

Lowell Group

You must have experience leading large teams, managing 200+ FTE in a contact center, change program implementation, and a solid understanding of consumer credit, compliance, and service delivery.

You will oversee voice and admin teams, drive operational efficiency, enhance customer satisfaction, optimize processes, and ensure alignment with business goals.

Legal

Leeds

<div><div>Summary</div><div></div><div>
Job Description</div><div></div><div>
Head of Litigation Operations at Overdales Legal</div><div>
Location: Leeds, Thorpe Park, Hybrid working. Flexible working will be considered for this role.</div><div></div><div>
We&rsquo;re Overdales Legal. Regulated by the SRA, we&rsquo;re one of the largest providers of specialist debt Litigation services in the UK and we&rsquo;re a proud member of Lowell Group.</div><div></div><div>
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.</div><div></div><div>
We are looking for an experienced and dynamic Head of Operations to join our team and drive excellence in service delivery. In this key leadership role, you will be responsible for overseeing our voice and admin teams, ensuring operational efficiency, and fostering a high-performance culture. Your leadership will be instrumental in enhancing customer satisfaction, optimising processes and ensuring we meet our business and strategic goals.</div><div></div><div>
If you&rsquo;re passionate about creating an engaged and motivated team whilst delivering outstanding operational results, we&rsquo;d love to hear from you.</div><div></div><div>
You will also have:</div><ul><li><div>
Demonstrable experience of leading large teams and operating in a matrix structure.</div></li><li><div>
Contact Centre Management experience of 200+FTE in a professional environment.</div></li><li><div>
Managing multi-channel, multi-service teams would be an advantage.</div></li><li><div>
As would a good understanding of consumer credit and regulatory compliance, and the SRA.</div></li><li><div>
An in depth understanding of the end-to-end service delivery process and working within regulatory guidelines.</div></li><li><div>
A proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions.</div></li></ul><div></div><div>
Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you&rsquo;re ready to help us make credit work better for all, we think you&rsquo;ll fit right in.</div><div></div><div>
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.</div><div></div><div>
That means&hellip;</div><ul><li><div>
A competitive salary.</div></li><li><div>
A discretionary annual bonus for a job well done.</div></li><li><div>
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.</div></li><li><div>
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you&rsquo;ll only get from being in the office.</div></li><li><div>
Free parking when you are in the office and when working from home, you&rsquo;ll be fully equipped with everything you&rsquo;ll need to be successful.</div></li><li><div>
28 days holiday plus public holidays with the option to purchase up to an additional 5 days.</div></li><li><div>
Life assurance and Private Medical Insurance</div></li><li><div>
A fantastic culture</div></li><li><div>
Wellbeing support and a programme of webinars and classes geared towards mindfulness.</div></li></ul><div></div><div>
Ready to share in that mission?</div><div>
Together, we go further - and it starts with you. So, if you&rsquo;re interested in adding your voice to our fantastic team of people, take the first step and apply today&hellip;</div></div>

Summary
Job Description
Head of Litigation Operations at Overdales Legal
Location: Leeds, Thorpe Park, Hybrid working. Flexible working will be considered for this role.
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK and we’re a proud member of Lowell Group.
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We are looking for an experienced and dynamic Head of Operations to join our team and drive excellence in service delivery. In this key leadership role, you will be responsible for overseeing our voice and admin teams, ensuring operational efficiency, and fostering a high-performance culture. Your leadership will be instrumental in enhancing customer satisfaction, optimising processes and ensuring we meet our business and strategic goals.
If you’re passionate about creating an engaged and motivated team whilst delivering outstanding operational results, we’d love to hear from you.
You will also have:
Demonstrable experience of leading large teams and operating in a matrix structure.
Contact Centre Management experience of 200+FTE in a professional environment.
Managing multi-channel, multi-service teams would be an advantage.
As would a good understanding of consumer credit and regulatory compliance, and the SRA.
An in depth understanding of the end-to-end service delivery process and working within regulatory guidelines.
A proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions.
Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
A competitive salary.
A discretionary annual bonus for a job well done.
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
Life assurance and Private Medical Insurance
A fantastic culture
Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Ready to share in that mission?
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…

Head of Litigation Operations - Lowell Group

Head of Litigation Operations

You should be enthusiastic, resilient, and adaptable with strong communication skills. A passion for helping customers and experience in customer service or a sales role is ideal.

You will discuss accounts with customers, set up payment plans, handle queries, and conduct reviews while helping those in vulnerable situations and working towards KPIs.

Customer Relations

<div><div>Summary</div><div></div><div>
Job Description</div><div></div><div>
Legal Recoveries Associate</div><div>
Salary: From &pound;23,540 depending on experience, raising to &pound;25,832 after 12 months when you&rsquo;re fully performing in role, plus a quarterly performance related bonus of up to 20%</div><div>
Location: Leeds, Thorpe Park, Hybrid</div><div>
Shifts: Hours between 9.00am &ndash; 6.30pm, including Saturday rotation.</div><div>
Start dates: Looking for a new start? We're interviewing now for start dates in the New Year.</div><div></div><div>
We&rsquo;re Overdales Legal. Regulated by the SRA, we&rsquo;re one of the largest providers of specialist debt Litigation services in the UK. We&rsquo;re a proud member of Lowell Group, with offices across Europe, we&rsquo;re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.</div><div></div><div>
Our mission:</div><div>
At Lowell, we value togetherness. And that&rsquo;s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.</div><div></div><div>
Our mission is to make credit work better for all. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person&rsquo;s situation is different. And every year, we help thousands of people take control of their debts.</div><div></div><div>
As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers&rsquo; journey and bring people back to financial health.</div><div></div><div>
Your mission:</div><div>
Working towards KPI&rsquo;s, you&rsquo;ll speak to customers over the telephone about their accounts, taking time to fully understand each customer&rsquo;s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you&rsquo;ll also help with any queries and conduct regular reviews to ensure payments are still suitable.</div><div></div><div>
The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples&rsquo; lives.</div><div></div><div>
To join us, you&rsquo;ll need:</div><ul><li><div>
Enthusiasm, passion, and dedication</div></li><li><div>
Resilience and adaptability to change.</div></li><li><div>
Strong communication skills</div></li><li><div>
A desire to help each customer in the most compassionate way.</div></li><li><div>
The ability to motivate yourself to achieve your goals every day.</div></li><li><div>
Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we&rsquo;re looking for!</div></li></ul><div></div><div>
A mission that gives back:</div><div>
With us you&rsquo;ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.</div><div></div><div>
Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you&rsquo;re ready to help us make credit work better from all, we think you&rsquo;ll fit right in.</div><div>
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.</div><div></div><div>
That means&hellip;</div><ul><li><div>
A starting salary of from &pound;23,540, raising to &pound;25,832 after 12 months.</div></li><li><div>
A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.</div></li><li><div>
A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.</div></li><li><div>
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.</div></li><li><div>
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you&rsquo;ll only get from being in the office.</div></li><li><div>
Free parking when you are in the office and when working from home, you&rsquo;ll be fully equipped with everything you&rsquo;ll need to be successful.</div></li><li><div>
28 days holiday plus public holidays with the option to purchase up to an additional 5 days.</div></li><li><div>
Life assurance &amp; Group income protection</div></li><li><div>
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.</div></li><li><div>
Wellbeing support and a programme of webinars and classes geared towards mindfulness.</div></li><li><div>
Job security</div></li></ul><div></div><div>
Ready to share in that mission?</div><div>
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.</div><div></div><div>
Together, we go further - and it starts with you. So, if you&rsquo;re interested in adding your voice to our fantastic team of people, take the first step and apply today&hellip;</div></div>

Summary
Job Description
Legal Recoveries Associate
Salary: From £23,540 depending on experience, raising to £25,832 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am – 6.30pm, including Saturday rotation.
Start dates: Looking for a new start? We're interviewing now for start dates in the New Year.
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group, with offices across Europe, we’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
Our mission:
At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.
As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers’ journey and bring people back to financial health.
Your mission:
Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.
To join us, you’ll need:
Enthusiasm, passion, and dedication
Resilience and adaptability to change.
Strong communication skills
A desire to help each customer in the most compassionate way.
The ability to motivate yourself to achieve your goals every day.
Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!
A mission that gives back:
With us you’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.
Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
A starting salary of from £23,540, raising to £25,832 after 12 months.
A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.
A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
Life assurance & Group income protection
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…

Call Centre Representative - Legal - Lowell Group

Call Centre Representative - Legal

You need IT skills, strong organization, respectfulness, and experience in written communication. A professional attitude and GCSEs (or equivalent) are essential.

You will manage correspondence, court documents, and disputes, ensuring GDPR compliance, timely communication with clients, and adherence to SRA & FCA regulations while maintaining internal systems.

<div><div>Summary</div><div></div>
We&rsquo;re Overdales Legal. You may not have heard of us, so let us introduce ourselves.<br>
<br>
You may not know us, but our reputation is growing. As an SRA regulated law firm. We&rsquo;re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost-effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.<br>
<br>
We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.<div></div><div>
Job Description</div><div></div><div>
Our solicitors are busier than ever, so they need a helping hand. As a Legal Case Administrator, you&rsquo;ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you&rsquo;ll draft correspondence and legal documents, paying keen attention to detail.</div><div></div><div>
Key responsibilities:</div><ul><li>
Dealing with various types of correspondence, court documents and third parties.</li><li>
Follow and adhere to the litigation process highlighting any urgent Court documentation.</li><li>
Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.</li><li>
Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.</li><li>
Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.</li><li>
Respond to escalated issues from Client&rsquo;s customers as required in accordance with regulations, procedures, policies and client&rsquo;s service level agreements ensuring all deadlines are met.</li><li>
Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.</li><li>
Adhere to the SRA &amp; FCA regulations.</li></ul><div></div><div>
What do we need from you?<br>
<br>
In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You&rsquo;ll also be helpful and respectful towards clients and our team. Experience working in a similar environment is desirable, though experience with written communication is key, along with a fair, professional attitude. If that sounds like you &ndash; and you have GCSEs (or equivalent) &ndash; there could be a place for you, here in the friendly Lowell team.</div><div></div><div>
How do we say thank you?</div><ul><li>
A competitive salary and annual pay reviews</li><li>
A annual bonus for a job well done</li><li>
3% flexible benefits; whether you&rsquo;re into fitness or extra holidays, there&rsquo;s something for you.</li><li>
28 days holiday, plus bank holidays, with the option to purchase 5 more.</li><li>
Cancel your gym membership we have one on site &ndash; it&rsquo;s free! .</li></ul><div></div><div>
Once you get here, you&rsquo;ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today&hellip;</div></div>

Summary
We’re Overdales Legal. You may not have heard of us, so let us introduce ourselves.

You may not know us, but our reputation is growing. As an SRA regulated law firm. We’re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost-effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.

We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
Job Description
Our solicitors are busier than ever, so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
Key responsibilities:
Dealing with various types of correspondence, court documents and third parties.
Follow and adhere to the litigation process highlighting any urgent Court documentation.
Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
Adhere to the SRA & FCA regulations.
What do we need from you?

In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. Experience working in a similar environment is desirable, though experience with written communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.
How do we say thank you?
A competitive salary and annual pay reviews
A annual bonus for a job well done
3% flexible benefits; whether you’re into fitness or extra holidays, there’s something for you.
28 days holiday, plus bank holidays, with the option to purchase 5 more.
Cancel your gym membership we have one on site – it’s free! .
Once you get here, you’ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today…

Case Administrator - Lowell Group

Case Administrator

You need experience in team management, strong communication skills, excellent organization, problem-solving ability, and a background in contact centers is preferred.

You will coach colleagues, monitor performance metrics, conduct 121s, analyze data, communicate company messages, and embody Lowell Group Behaviours while guiding your team.

People, HR & Administration

<div>
 <div>
  Summary
 </div>
 <div></div> Job Description Summary<br> We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.<br> <br> Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.<br> <br> Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Legal Recoveries Team Leader
 </div>
 <div>
  <div>
   <div>
    <div>
     <div>
      Location: Leeds, Thorpe Park, Hybrid working.
     </div>
     <div></div>
     <div>
      As a Legal Team Leader, you’ll motivate and lead Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team’s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI’s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.
     </div>
     <div></div>
     <div>
      Our operating hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.
     </div>
     <div></div>
     <div>
      Some of your key responsibilities will be to….
     </div>
     <ul>
      <li>
       <div>
        Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
       </div></li>
      <li>
       <div>
        Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
       </div></li>
      <li>
       <div>
        Conduct 121s, and actively encourage personal development.
       </div></li>
      <li>
       <div>
        Analyse and act on team statistical data outputs.
       </div></li>
      <li>
       <div>
        Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
       </div></li>
      <li>
       <div>
        Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.
       </div></li>
     </ul>
     <div></div>
     <div>
      Our Team Leaders are the key to the success of our Contact Centre, to be successful in the role you’ll need…
     </div>
     <ul>
      <li>
       <div>
        Experience of managing and coaching high performing teams.
       </div></li>
      <li>
       <div>
        Strong verbal and written communication skills.
       </div></li>
      <li>
       <div>
        Good organisational, time management and details skills.
       </div></li>
      <li>
       <div>
        Ability to develop employees through motivation, leadership, coaching and training.
       </div></li>
      <li>
       <div>
        Ability to effectively work with a variety of people from diverse backgrounds.
       </div></li>
      <li>
       <div>
        Problem Solving and decision making
       </div></li>
      <li>
       <div>
        Ability to make, fair, consistent, and objective judgments.
       </div></li>
      <li>
       <div>
        Experience within a contact centre/regulated environment is desirable.
       </div></li>
     </ul>
     <div></div>
     <div>
      A mission that gives back:
     </div>
     <div></div>
     <div>
      <div>
       <br> You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
      </div>
     </div>
     <div>
      <div>
       <div>
        So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
       </div>
      </div>
      <div></div>
      <div>
       <div>
        <br> That means…
       </div>
      </div>
      <div>
       <ul>
        <li>
         <div>
          A competitive salary.
         </div></li>
        <li>
         <div>
          A discretionary annual bonus for a job well done.
         </div></li>
        <li>
         <div>
          Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
         </div></li>
        <li>
         <div>
          3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
         </div></li>
        <li>
         <div>
          We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
         </div></li>
        <li>
         <div>
          Free parking when you are in the office.
         </div></li>
        <li>
         <div>
          28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
         </div></li>
        <li>
         <div>
          Life assurance
         </div></li>
        <li>
         <div>
          A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
         </div></li>
        <li>
         <div>
          Wellbeing support and a programme of webinars and classes geared towards mindfulness.
         </div></li>
        <li>
         <div>
          Job security
         </div></li>
       </ul>
      </div>
      <div></div>
      <div>
       <div>
        <br> Ready to share in that mission?
       </div>
      </div>
      <div>
       <div>
        Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
       </div>
      </div>
      <div>
       <div>
        Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
       </div>
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>
<div></div>


 
  Summary
 
  Job Description Summary We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.  Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.  Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 
 
  Job Description
 
 
 
  Legal Recoveries Team Leader
 
 
  
   
    
     
      Location: Leeds, Thorpe Park, Hybrid working.
     
     
     
      As a Legal Team Leader, you’ll motivate and lead Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team’s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI’s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.
     
     
     
      Our operating hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.
     
     
     
      Some of your key responsibilities will be to….
     
     
      
       
        Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
       
      
       
        Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
       
      
       
        Conduct 121s, and actively encourage personal development.
       
      
       
        Analyse and act on team statistical data outputs.
       
      
       
        Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
       
      
       
        Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.
       
     
     
     
      Our Team Leaders are the key to the success of our Contact Centre, to be successful in the role you’ll need…
     
     
      
       
        Experience of managing and coaching high performing teams.
       
      
       
        Strong verbal and written communication skills.
       
      
       
        Good organisational, time management and details skills.
       
      
       
        Ability to develop employees through motivation, leadership, coaching and training.
       
      
       
        Ability to effectively work with a variety of people from diverse backgrounds.
       
      
       
        Problem Solving and decision making
       
      
       
        Ability to make, fair, consistent, and objective judgments.
       
      
       
        Experience within a contact centre/regulated environment is desirable.
       
     
     
     
      A mission that gives back:
     
     
     
      
        You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
      
     
     
      
       
        So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
       
      
      
      
       
         That means…
       
      
      
       
        
         
          A competitive salary.
         
        
         
          A discretionary annual bonus for a job well done.
         
        
         
          Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
         
        
         
          3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
         
        
         
          We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
         
        
         
          Free parking when you are in the office.
         
        
         
          28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
         
        
         
          Life assurance
         
        
         
          A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
         
        
         
          Wellbeing support and a programme of webinars and classes geared towards mindfulness.
         
        
         
          Job security
         
       
      
      
      
       
         Ready to share in that mission?
       
      
      
       
        Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
       
      
      
       
        Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
       
      
     
    
   
  
 



Legal Recoveries Team Leader - Lowell Group

Legal Recoveries Team Leader

You must handle correspondence, court documents, and disputes, ensure GDPR compliance, meet deadlines, follow regulations, and possess strong IT skills and organization. GCSEs or equivalent needed.

You will manage correspondence, court documents, and client disputes, ensuring GDPR compliance, timely document handling, and adherence to SRA & FCA regulations.

<div>
 <div>
  Summary
 </div>
 <div></div> We’re Overdales Legal. You may not have heard of us, so let us introduce ourselves.<br> <br> You may not know us, but our reputation is growing. As an SRA regulated law firm. We’re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.<br> <br> We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
 </div>
 <div></div>
 <div>
  <br> Key responsibilities:
 </div>
 <ul>
  <li>
   <div>
    Dealing with various types of correspondence, court documents and third parties.
   </div></li>
  <li>
   <div>
    Follow and adhere to the litigation process highlighting any urgent Court documentation.
   </div></li>
  <li>
   <div>
    Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
   </div></li>
  <li>
   <div>
    Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
   </div></li>
  <li>
   <div>
    Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
   </div></li>
  <li>
   <div>
    Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
   </div></li>
  <li>
   <div>
    Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
   </div></li>
  <li>
   <div>
    Adhere to the SRA &amp; FCA regulations.
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> What do we need from you?<br> <br> In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.
 </div>
 <div></div>
 <div>
  <br> How do we say thank you?
 </div>
 <ul>
  <li>
   <div>
    A competitive salary and annual pay reviews
   </div></li>
  <li>
   <div>
    A annual bonus for a job well done
   </div></li>
  <li>
   <div>
    3% flexible benefits; whether you’re into fitness or extra holidays, there’s something for you.
   </div></li>
  <li>
   <div>
    28 days holiday, plus bank holidays, with the option to purchase 5 more.
   </div></li>
  <li>
   <div>
    Cancel your gym membership we have one on site – it’s free! .
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> Once you get here, you’ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today
 </div>
</div>


 
  Summary
 
  We’re Overdales Legal. You may not have heard of us, so let us introduce ourselves.  You may not know us, but our reputation is growing. As an SRA regulated law firm. We’re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.  We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 
 
  Job Description
 
 
 
  Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
 
 
 
   Key responsibilities:
 
 
  
   
    Dealing with various types of correspondence, court documents and third parties.
   
  
   
    Follow and adhere to the litigation process highlighting any urgent Court documentation.
   
  
   
    Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
   
  
   
    Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
   
  
   
    Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
   
  
   
    Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
   
  
   
    Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
   
  
   
    Adhere to the SRA & FCA regulations.
   
 
 
 
   What do we need from you?  In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.
 
 
 
   How do we say thank you?
 
 
  
   
    A competitive salary and annual pay reviews
   
  
   
    A annual bonus for a job well done
   
  
   
    3% flexible benefits; whether you’re into fitness or extra holidays, there’s something for you.
   
  
   
    28 days holiday, plus bank holidays, with the option to purchase 5 more.
   
  
   
    Cancel your gym membership we have one on site – it’s free! .
   
 
 
 
   Once you get here, you’ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today
 


Lowell Group

Mission