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Call Centre Representative - Legal

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Lowell Group

Jan 9

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Legal
  • Leeds
  • Quick Apply

AI generated summary

  • You should be enthusiastic, resilient, and adaptable with strong communication skills. A passion for helping customers and experience in customer service or a sales role is ideal.
  • You will discuss accounts with customers, set up payment plans, handle queries, and conduct reviews while helping those in vulnerable situations and working towards KPIs.

Requirements

  • Enthusiasm, passion, and dedication
  • Resilience and adaptability to change.
  • Strong communication skills
  • A desire to help each customer in the most compassionate way.
  • The ability to motivate yourself to achieve your goals every day.
  • Ideally you would have a customer service experience and.
  • If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

Responsibilities

  • Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward.
  • Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
  • The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.

FAQs

What is the salary range for the Legal Recoveries Associate position?

The salary starts from £23,540, increasing to £25,832 after 12 months when fully performing in the role.

What kind of bonus can I earn in this role?

You can earn a quarterly performance-related bonus of up to 20% of your quarterly earnings, along with a discretionary annual bonus of up to 10% of your annual salary.

What are the working hours for this position?

The shifts are between 9:00 am and 6:30 pm, including a Saturday rotation.

Where is the office located?

The office is located in Leeds, Thorpe Park.

What type of benefits does the company offer?

The company offers various benefits, including flexible benefits worth 3%, life assurance, group income protection, 28 days of holiday plus public holidays, opportunities for self-development, on-site gym facilities, and wellbeing support.

Is prior experience necessary for this role?

Ideally, you should have customer service experience, but backgrounds in sales, retail, or any customer-facing role are also acceptable.

What is the company's approach to diversity and inclusion?

The company values diversity and inclusiveness, encouraging applicants from all cultures, genders, identities, religions, ethnicities, ages, neurodiversities, or disability statuses to apply.

What opportunities for advancement are available?

There are significant opportunities for career development within the company, with recent promotions to positions such as Floor Supervisor, Team Leader, Real Time Analyst, Paralegal, and more.

Do I need to have legal experience to apply for this position?

Legal experience is not specifically required, though any relevant experience could be beneficial.

When can I expect to start if I apply?

The company is currently interviewing for start dates in the New Year.

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Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.