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Care at Home Co-ordinator

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NHS Scotland

Yesterday

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Dunfermline, +5

AI generated summary

  • You must have strong communication skills, calmness in fast-paced settings, problem-solving ability, a driving licence, and be a confident IT user. 37 hours/week, Monday to Friday.
  • You will coordinate care visits, match carers to clients, handle schedule changes, manage records, and communicate with clients, families, and care teams for effective service delivery.

Requirements

  • Strong communication and interpersonal skills
  • Ability to remain calm and organised in a fast-paced environment
  • Confident IT user, ideally with knowledge of scheduling software or care platforms but not essential.
  • A problem-solver with a proactive approach to challenges
  • A driving licence is essential for this post and applicants should have access to their own vehicle for work purposes.
  • This is a permanent full-time post of 37 hours primarily working Monday to Friday, within 9.00 – 5.00 or in line with service requirements.
  • This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Responsibilities

  • Schedule and coordinate care visits for clients across designated areas
  • Match carers to service users based on needs, location, and availability
  • Manage last-minute changes, cancellations, and emergencies efficiently
  • Maintain accurate and up-to-date scheduling records using our care management system
  • Liaise with clients, families, and care teams to ensure clear communication

FAQs

What is the primary location for the Care at Home Co-ordinator position?

The primary location for the position is at Lawson Memorial Hospital, Golspie, within the Sutherland Care at Home Team.

What are the working hours for this position?

This is a permanent full-time post of 37 hours, primarily working Monday to Friday, within the hours of 9.00 AM to 5.00 PM or in line with service requirements.

Is a driving license required for this role?

Yes, a driving license is essential for this post, and applicants should have access to their own vehicle for work purposes.

Do I need to submit a CV when applying for this position?

No, you should not upload a CV, as this will not be used for shortlisting purposes. You should apply by completing the application process on Jobtrain.

Are there any specific software skills required for this position?

While confident IT skills are important, knowledge of scheduling software or care platforms is not essential. A willingness to learn and adapt is valued.

What qualities are NHS Scotland looking for in a candidate for this role?

They are looking for candidates with strong communication and interpersonal skills, the ability to remain calm and organized in a fast-paced environment, a proactive approach to problem-solving, and enthusiasm for making a difference.

Is this position eligible for a Skilled Worker visa?

No, this role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa, and NHS Highland cannot provide candidates with a Certificate of Sponsorship (CoS).

How can I contact the recruitment team for more information?

You can contact the recruitment team via email at nhshighland.recruitment@nhs.scot or by calling 01955 880404.

What should I do if I require assistance during the application process?

If you need help completing an application on Jobtrain, you can follow the guidance provided at https://www.careers.nhs.scot/how-to-apply/application-process/.

Will there be any changes to working hours in the future?

Yes, NHS Scotland is reducing the full-time working week from 37.5 to 37 hours per week starting April 1, 2024, but with no change in pay. Some service areas may require temporary adjustments to accommodate this change.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.