Cargo Assistant (DEL)

Emirates

Jan 12

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Logistics
Delhi, +4

Requirements

Graduate with a minimum of 2 years’ experience in a Cargo Operations or Airline environment
Knowledge of Dangerous Goods regulations
Knowledge of Weight & Balance procedures
PC based skills including Microsoft Word/ Excel/ E-mail.
Fluency in English and the language of the country you are working is essential.
Must have the right to live and work in India.

Responsibilities

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA.
Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to load plan and ensuring all safety and operational procedures are adhered to.
Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention - AVI / HUM / PER / VAL etc.
Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.
Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc.
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of UWS to Load Control for outbound flights.
Verify shipment charges according to the appropriate product tariff, contract and adhoc rates to ensure revenue integrity.
Update flight handling reports including identification and monitoring of irregularities and discrepancies. Dispatch post flight information to the correct departments in a timely manner.
Process cargo reservations received by phone, email and direct FFR in a prompt and accurate manner for both air export and road feeder services. Resolve customer complaints where necessary.
Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD control, data entry, statistics and reports. ULD acquitals using LIC and transfer of units in Nomad.
Provide support as instructed to minimise the impact of changes resulting from scheduled disruptions, changes to booked passenger loads, aircraft upgrade sand downgrades and cargo offloads.

FAQs

What is the main purpose of the Cargo Assistant position?

The main purpose of the Cargo Assistant position is to provide existing and potential customers with superior and consistent quality service related to cargo operations, including information on rates, bookings, and regulations, while overseeing services from the Ground Handling Agent (GHA).

What qualifications are required for this position?

A graduate degree with a minimum of 2 years’ experience in Cargo Operations or an Airline environment is required for this position.

What skills are necessary for a Cargo Assistant?

Necessary skills include knowledge of Dangerous Goods regulations, Weight & Balance procedures, and proficiency in Microsoft Word, Excel, and Email.

Is fluency in a specific language required?

Yes, fluency in English and the language of the country you are working in is essential.

What are the main responsibilities of a Cargo Assistant?

Responsibilities include monitoring GHA services, overseeing ramp activities, preparing load plans, verifying cargo documentation, processing reservations, and completing administrative duties.

Are there any specific health and safety requirements for this position?

Yes, the job holder is responsible for adhering to relevant health and safety requirements and safe working practices applicable to their employment.

Does this position require shift work?

Yes, this position includes a shift pattern to accommodate operational needs.

What benefits are offered to employees in this role?

Employees can enjoy a competitive remuneration package, discounts on flights, and hotel stays.

Is it necessary to have the right to live and work in India for this job?

Yes, candidates must have the right to live and work in India to be eligible for this position.

Emirates

Transportation

Industry

10,001+

Employees

1985

Founded Year

Mission & Purpose

Emirates is a global airline based in Dubai, known for its extensive international flight network and high-quality passenger services. Their mission is to connect the world with their exceptional travel experiences, focusing on innovation, comfort, and customer satisfaction. Emirates aims to be the world's leading airline by delivering superior service and operational excellence, enhancing travel for people globally while promoting Dubai as a major travel hub.