FAQs
What are the main responsibilities of a Case Administrator in the Probation Service?
The main responsibilities of a Case Administrator include setting up and maintaining accurate information on people on probation and victims, administering referrals to various agencies and partnerships, preparing and maintaining case records, receiving and distributing information, and providing reception and telephone enquiry services.
What skills and abilities are required for a Case Administrator role?
A Case Administrator should have good communication skills, both verbal and written, and the ability to communicate effectively with a diverse range of individuals. They should also have basic numeric skills, good keyboard and IT skills (including proficiency in MS Office Word and basic Excel skills), and the ability to use databases.
How does a Case Administrator ensure the confidentiality of sensitive information?
A Case Administrator must adhere to all policies regarding the sensitive/confidential nature of the information they handle. They should ensure that all information is stored securely and only accessed by authorized personnel.
What behaviors are important for a Case Administrator to exhibit in this role?
Behaviors such as delivering at pace, making effective decisions, working together with colleagues, changing and improving processes, and managing a quality service are important for a Case Administrator to exhibit in their role.
Is out of hours work required for a Case Administrator in the Probation Service?
Yes, this role may involve some out of hours work, so flexibility in working hours is required for a Case Administrator in the Probation Service.