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Case Administrator

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Ministry of Justice

Today

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
  • 15d left

AI generated summary

  • You must communicate confidently in English/Welsh, use databases, have good IT skills, basic numeracy, strong communication abilities, and work independently.
  • You will maintain probation and victim data, manage referrals and relationships, prepare case records, handle communications, and support meetings while ensuring compliance with policies and safety standards.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • - Ability to use databases
  • - Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • - Possess basic numeric skills
  • - Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • - Use and work on own initiative

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

How many positions are available for this role?

There is 1 position available for this role.

What is the location of the job?

The job is located in Ashington, North East at NPS SOUTH VIEW ASHINGTON, NE63 0RY.

Is this position permanent or temporary?

This position is a fixed-term role, lasting up to 12 months.

Will the successful applicant have managerial responsibilities?

No, the successful applicant will not have line manager responsibilities.

What kind of working pattern is expected for this role?

The working pattern for this role is full-time.

Are there any specific requirements related to the role?

Yes, the role requires support for a blind Probation Officer, including guiding them around the workplace, reading emails, and attending appointments with Persons on Probation.

Can this role be performed from home?

No, home working is not an option due to the nature of the role.

What type of training and development opportunities are available?

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

How many days of annual leave are provided?

Annual leave is 25 days on appointment, increasing to 30 days after five years of service, plus public holidays.

What is required for existing Civil Servants applying for this role?

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.

Are there any age or nationality restrictions for applying?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein with settled or pre-settled status.

How can I get more information about the application process?

For further information regarding this position, you can contact Natalie Lister at 07971 220727.

When does the application process close?

The closing date for applications is 18/09/2024 at 23:55 hours.

What behaviors are assessed during the interview process?

The behaviors assessed include Delivering at Pace, Making Effective Decisions, Working Together, Changing and Improving, and Managing a Quality Service.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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