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Case Administrator

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HM Prison and Probation Service

17d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration

AI generated summary

  • You must confidently communicate in English or Welsh (where specified) for all spoken aspects of the role.
  • You will manage case records, coordinate offender and victim information, support relationships with agencies, handle communications, and ensure adherence to policies while maintaining unit resources.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • - Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • - Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • - Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • - Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • - Provide cover for an effective and efficient reception and telephone enquiry service.
  • - Act as single point of contact within unit for specialist area of work as required.
  • - Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • - Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • - Carry out enforcement administration as required.
  • - Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • - Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • - Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • - Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • - Undertake specific Visor administration tasks in accordance with the procedures.
  • - Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • - Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • - Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • - Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • - Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • - To work within the aims and values of PS and HMPPS.

FAQs

Do we support remote work?

This role is not open to home working due to the nature of the work involved.

What is the job title?

The job title is Case Administrator.

What is the salary range for this position?

The salary range is £22,096 - £24,718.

Where is the job located?

The position is based at NPS SOUTH VIEW ASHINGTON, NE63 0RY.

What type of contract is being offered?

The contract type is fixed term for a period of up to 12 months.

Is there an opportunity for career development in this position?

Yes, there is access to learning and development opportunities.

What are the working hours for this role?

The working pattern is full-time.

What kind of support will the post holder provide?

The post holder will provide administrative support and assist a blind Probation Officer, including guiding them, reading emails, and attending appointments.

Are there any specific duties related to the position?

Yes, the duties include maintaining accurate records, managing information, and liaising with external agencies to enhance outcomes for people on probation.

Will there be any out of hours work?

Yes, this role may involve some out of hours work.

What benefits are offered with this position?

Benefits include a Civil Service pension, annual leave, public holidays, and a working environment that supports flexible working options.

What are the nationality requirements for this job?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled status, and certain other categories as outlined in the job details.

Who should I contact for more information about the job?

For further information, you can contact Natalie Lister at 07971 220727 or the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com.

Is there a security vetting process for this role?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.