The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.

Government

HM Prison and Probation Service

You must be a UK or eligible national, pass security checks, and demonstrate behaviors like delivering at pace and managing a quality service. Flexible work options and development available.

You will greet visitors, manage logistics, handle enquiries, assist with safety protocols, process files, use software for admin support, and maintain security and building issues.

Government & Politics

People, HR & Administration

Newcastle

This position is based at NMS Victoria House, NE4 7YJ Job Summary Please refer to Job Description Job Description Overview of the job This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities. The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services. The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided. The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need. Summary To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: * Delivering at Pace * Communicating and Influencing * Changing and Improving * Managing a Quality Service * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358 Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/5951?entityId=5951

This position is based at NMS Victoria House, NE4 7YJJob SummaryPlease refer to Job DescriptionJob DescriptionOverview of the jobThis is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.SummaryTo provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.      Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.Person specificationPlease Refer To Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process: * Delivering at Pace * Communicating and Influencing * Changing and Improving * Managing a Quality Service * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance      For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service      Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358      Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk      Further informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaintshttps://jobs.justice.gov.uk/careers/JobDetail/5951?entityId=5951

Receptionist(Ref: 5951) - HM Prison and Probation Service

This position is based at NMS Victoria House, NE4 7YJ&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Please refer to Job Description&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Overview of the job&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.&lt;br&gt;&lt;br&gt;The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.&lt;br&gt;&lt;br&gt;The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.&lt;br&gt;&lt;br&gt;The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.&lt;br&gt;&lt;br&gt;The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.&lt;br&gt;&lt;br&gt;NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Summary &lt;br&gt;&lt;br&gt;&lt;/strong&gt;To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Responsibilities, Activities &amp;amp; Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.&lt;/li&gt;&lt;li&gt;Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.&lt;/li&gt;&lt;li&gt;Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.&lt;/li&gt;&lt;li&gt;To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.&lt;/li&gt;&lt;li&gt;To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.&lt;/li&gt;&lt;li&gt;To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.&lt;/li&gt;&lt;li&gt;To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Process and update computer based and manual files and filing systems&lt;/li&gt;&lt;li&gt; Use a range of computer software in providing comprehensive administration support&lt;/li&gt;&lt;li&gt; Produce a range of documentation and correspondence&lt;/li&gt;&lt;li&gt; To access databases for information as necessary and input information as required&lt;/li&gt;&lt;li&gt; Scanning and archiving data, some of which is sensitive and highly confidential&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.&lt;br&gt;&lt;br&gt;Where Necessity Arises To Support The Case Administration Of Person On Probation By Providing a Confidential And High-level Administrative Support Service To Operational Teams, To Include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Process and update computer based and manual files and filing systems&lt;/li&gt;&lt;li&gt; Use a range of computer software in providing comprehensive administration support&lt;/li&gt;&lt;li&gt; Produce a range of documentation and correspondence&lt;/li&gt;&lt;li&gt; To access databases for information as necessary and input information as required&lt;/li&gt;&lt;li&gt; Scanning and archiving data, some of which is sensitive and highly confidential&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please Refer To Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Behaviours&lt;br&gt;&lt;br&gt;We'll assess you against these behaviours during the selection process:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Delivering at Pace&lt;/li&gt;&lt;li&gt;Communicating and Influencing&lt;/li&gt;&lt;li&gt;Changing and Improving&lt;/li&gt;&lt;li&gt;Managing a Quality Service&lt;/li&gt;&lt;li&gt;Access to learning and development&lt;/li&gt;&lt;li&gt;A working environment that supports a range of flexible working options to enhance your work life balance&lt;/li&gt;&lt;li&gt;A working culture which encourages inclusion and diversity&lt;/li&gt;&lt;li&gt;A Civil Service pension with an employer contribution of 28.97%&lt;/li&gt;&lt;li&gt;Annual Leave&lt;/li&gt;&lt;li&gt;Public Holidays&lt;/li&gt;&lt;li&gt;Season Ticket Advance&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.&lt;br&gt;&lt;br&gt;Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Selection process details&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Feedback will only be provided if you attend an interview or assessment.&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;Security&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Nationality requirements&lt;br&gt;&lt;br&gt;&lt;strong&gt;This Job Is Broadly Open To The Following Groups:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;UK nationals&lt;/li&gt;&lt;li&gt;nationals of the Republic of Ireland&lt;/li&gt;&lt;li&gt;nationals of Commonwealth countries who have the right to work in the UK&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)&lt;/li&gt;&lt;li&gt;individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020&lt;/li&gt;&lt;li&gt;Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information on nationality requirements (opens in a new window)&lt;br&gt;&lt;br&gt;Working for the Civil Service&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;Diversity and Inclusion&lt;br&gt;&lt;br&gt;The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the  Civil Service People Plan (opens in a new window) and the  Civil Service Diversity and Inclusion Strategy (opens in a new window).&lt;br&gt;&lt;br&gt;This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.&lt;br&gt;&lt;br&gt;Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.&lt;br&gt;&lt;br&gt;Contact point for applicants&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Contact :&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Name : SSCL Recruitment Enquiries Team&lt;/li&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;/li&gt;&lt;li&gt;Telephone : 0345 241 5358&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Recruitment team&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information&lt;br&gt;&lt;br&gt;Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints&lt;br&gt;&lt;br&gt;https://jobs.justice.gov.uk/careers/JobDetail/5951?entityId=5951

Receptionist(Ref: 5951)

You need to support divisional admin, collaborate with teams, have knowledge of various roles, and pass security checks. Flexibility, diverse background, and UK right to work are essential.

You will provide administrative support, manage records, handle inquiries, process documents, coordinate training, maintain data, and assist with meetings and office operations.

Business, Operations & Strategy

Liverpool

This position is based at NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PE Job Summary Please refer to Job Description Job Description Overview of the job This is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division.The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence. Summary The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the NPS Division. Duties will include: * Production of documents and reports using computer based systems * Maintenance of and contributing to the continuous improvement of administrative systems, processes and workflows to meet Divisional requirements. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Business Services support * Provide a full range of support services to the NPS Division, which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include: HR * Absence management recording * Vetting administration and co-ordination * Appraisal, reward and recognition recording * Gift & hospitality register updating * Training administration * Maintaining up to date divisional organisational charts * Health & Safety administrative support ICT * Change requests processing * Local information management using established Probation systems * Quantum point of contact Procurement * I-Proc (requests) Other * Assisting with the design, development and maintenance of computerised and manual records * To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams, * Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes. * Processing and recording documents in relation to goods and services * Administering room bookings, meetings and events * Responding to external and internal telephone enquiries and personal callers * Hire Car Booking administration * General Office Administration * Handling printing requests * Circulating Alert office notifications as required * To use keyboard skills to produce and present documentation effectively * To respond to correspondence and queries as required * To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines * To organise and store efficiently paper based information * To deal with sensitive and confidential data in accordance with data protection requirements * To work closely with Shared Services to ensure appropriate protocols and procedures are followed Use communication effectively * Providing information, feedback and advice * Influencing and persuading * Participate in meetings where appropriate * Using appropriate skills, styles and approaches Enhance your own performance * Manage own resources and professional development The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Other * Assisting with the design, development and maintenance of computerised and manual records * To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams, * Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes. * Processing and recording documents in relation to goods and services * Administering room bookings, meetings and events * Responding to external and internal telephone enquiries and personal callers * Hire Car Booking administration * General Office Administration * Handling printing requests * Circulating Alert office notifications as required * To use keyboard skills to produce and present documentation effectively * To respond to correspondence and queries as required * To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines * To organise and store efficiently paper based information * To deal with sensitive and confidential data in accordance with data protection requirements * To work closely with Shared Services to ensure appropriate protocols and procedures are followed Use communication effectively * Providing information, feedback and advice * Influencing and persuading * Participate in meetings where appropriate * Using appropriate skills, styles and approaches Enhance your own performance * Manage own resources and professional development The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: * Managing a Quality Service * Changing and Improving * Working Together * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358 Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/5639?entityId=5639

This position is based at NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PEJob SummaryPlease refer to Job DescriptionJob DescriptionOverview of the jobThis is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division.The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence.SummaryThe purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the NPS Division. Duties will include: * Production of documents and reports using computer based systems * Maintenance of and contributing to the continuous improvement of administrative systems, processes and workflows to meet Divisional requirements.      Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties:Business Services support * Provide a full range of support services to the NPS Division, which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include:      HR * Absence management recording * Vetting administration and co-ordination * Appraisal, reward and recognition recording * Gift & hospitality register updating * Training administration * Maintaining up to date divisional organisational charts * Health & Safety administrative support      ICT * Change requests processing * Local information management using established Probation systems * Quantum point of contact      Procurement * I-Proc (requests)      Other * Assisting with the design, development and maintenance of computerised and manual records * To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams, * Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes. * Processing and recording documents in relation to goods and services * Administering room bookings, meetings and events * Responding to external and internal telephone enquiries and personal callers * Hire Car Booking administration * General Office Administration * Handling printing requests * Circulating Alert office notifications as required * To use keyboard skills to produce and present documentation effectively * To respond to correspondence and queries as required * To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines * To organise and store efficiently paper based information * To deal with sensitive and confidential data in accordance with data protection requirements * To work closely with Shared Services to ensure appropriate protocols and procedures are followed      Use communication effectively * Providing information, feedback and advice * Influencing and persuading * Participate in meetings where appropriate * Using appropriate skills, styles and approaches      Enhance your own performance * Manage own resources and professional development      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.Other * Assisting with the design, development and maintenance of computerised and manual records * To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams, * Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes. * Processing and recording documents in relation to goods and services * Administering room bookings, meetings and events * Responding to external and internal telephone enquiries and personal callers * Hire Car Booking administration * General Office Administration * Handling printing requests * Circulating Alert office notifications as required * To use keyboard skills to produce and present documentation effectively * To respond to correspondence and queries as required * To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines * To organise and store efficiently paper based information * To deal with sensitive and confidential data in accordance with data protection requirements * To work closely with Shared Services to ensure appropriate protocols and procedures are followed      Use communication effectively * Providing information, feedback and advice * Influencing and persuading * Participate in meetings where appropriate * Using appropriate skills, styles and approaches      Enhance your own performance * Manage own resources and professional development      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.Person specificationPlease Refer To Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process: * Managing a Quality Service * Changing and Improving * Working Together * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance      For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service      Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358      Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk      Further informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaintshttps://jobs.justice.gov.uk/careers/JobDetail/5639?entityId=5639

Administrative Officer - Management Coordination Hub (Ref: 5639) - HM Prison and Probation Service

Administrative Officer - Management Coordination Hub (Ref: 5639)

You need knowledge of the criminal justice system, ability to travel regularly, and commitment to equality, confidentiality, and out-of-hours work. Fluency in English or Welsh is essential.

You will liaise with victims, manage records, assess needs, ensure safeguarding, participate in meetings, support parole statements, mentor others, and maintain up-to-date knowledge.

Durham

This position is based at NMS Unit 8 Waverly Market Dock, NE33 1LE, NMS Wear House, DH1 1TH Job Summary Please refer to the job description Job Description Overview of the job The job holder will work with victims of crime and victims’ families who are participating in, or are being considered for inclusion in, the statutory Probation Service (PS) Victim Contact Scheme (VCS) or Victim Notification Scheme (VNS). The job holder will work in accordance with the PS VCS and VNS Guidance, relevant policies, and legislation to contribute to the assessment and management of risk posed by offenders in order to protect the public. They will liaise with victims and their families to provide them with information about significant developments during the offender’s sentence or order and enable victims and their families to participate by making representations to inform decision-making around risk management. The job holder will also liaise with relevant professionals across organisations and contribute to inter-agency meetings to ensure that the views of victims and their families have been considered. Summary The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to: * Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families. * Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered. * Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders. The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties set out below: * Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS. * Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales. * Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance. * Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate. * Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies. * Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies. * Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims. * Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely. * Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities. * Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training. * Provide cover within the victim liaison unit as appropriate. The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. Role The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to: * Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families. * Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered. * Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders. The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties set out below: * Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS. * Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales. * Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance. * Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate. * Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies. * Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies. * Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims. * Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely. * Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities. * Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training. * Provide cover within the victim liaison unit as appropriate. The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. Person specification Please Refer To The Job Description Behaviours We'll assess you against these behaviours during the selection process: * Making Effective Decisions * Changing and Improving * Delivering at Pace * Working Together * Communicating and Influencing * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358 Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/5676?entityId=5676

This position is based at NMS Unit 8 Waverly Market Dock, NE33 1LE, NMS Wear House, DH1 1THJob SummaryPlease refer to the job descriptionJob DescriptionOverview of the jobThe job holder will work with victims of crime and victims’ families who are participating in, or are being considered for inclusion in, the statutory Probation Service (PS) Victim Contact Scheme (VCS) or Victim Notification Scheme (VNS). The job holder will work in accordance with the PS VCS and VNS Guidance, relevant policies, and legislation to contribute to the assessment and management of risk posed by offenders in order to protect the public. They will liaise with victims and their families to provide them with information about significant developments during the offender’s sentence or order and enable victims and their families to participate by making representations to inform decision-making around risk management. The job holder will also liaise with relevant professionals across organisations and contribute to inter-agency meetings to ensure that the views of victims and their families have been considered.SummaryThe post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to: * Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families. * Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered. * Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.      The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends.Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties set out below: * Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS. * Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales. * Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance. * Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate. * Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies. * Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies. * Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims. * Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely. * Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities. * Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training. * Provide cover within the victim liaison unit as appropriate.      The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.RoleThe post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to: * Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families. * Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered. * Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.      The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends.Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties set out below: * Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS. * Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales. * Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance. * Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate. * Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies. * Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies. * Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims. * Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely. * Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities. * Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training. * Provide cover within the victim liaison unit as appropriate.      The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.Person specificationPlease Refer To The Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process: * Making Effective Decisions * Changing and Improving * Delivering at Pace * Working Together * Communicating and Influencing * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance      For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service      Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358      Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk      Further informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaintshttps://jobs.justice.gov.uk/careers/JobDetail/5676?entityId=5676

Victim Liaison Officer (Ref: 5676) - HM Prison and Probation Service

This position is based at NMS Unit 8 Waverly Market Dock, NE33 1LE, NMS Wear House, DH1 1TH&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Please refer to the job description&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Overview of the job&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will work with victims of crime and victims’ families who are participating in, or are being considered for inclusion in, the statutory Probation Service (PS) Victim Contact Scheme (VCS) or Victim Notification Scheme (VNS). The job holder will work in accordance with the PS VCS and VNS Guidance, relevant policies, and legislation to contribute to the assessment and management of risk posed by offenders in order to protect the public. They will liaise with victims and their families to provide them with information about significant developments during the offender’s sentence or order and enable victims and their families to participate by making representations to inform decision-making around risk management. The job holder will also liaise with relevant professionals across organisations and contribute to inter-agency meetings to ensure that the views of victims and their families have been considered.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families.&lt;/li&gt;&lt;li&gt;Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered.&lt;/li&gt;&lt;li&gt;Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.&lt;br&gt;&lt;br&gt;The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities,&lt;/strong&gt; &lt;strong&gt;Activities &amp;amp;&lt;/strong&gt; &lt;strong&gt;Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties set out below:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS.&lt;/li&gt;&lt;li&gt;Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales.&lt;/li&gt;&lt;li&gt;Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance.&lt;/li&gt;&lt;li&gt;Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate.&lt;/li&gt;&lt;li&gt;Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies.&lt;/li&gt;&lt;li&gt;Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies.&lt;/li&gt;&lt;li&gt;Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims.&lt;/li&gt;&lt;li&gt;Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely.&lt;/li&gt;&lt;li&gt;Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities.&lt;/li&gt;&lt;li&gt;Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training.&lt;/li&gt;&lt;li&gt;Provide cover within the victim liaison unit as appropriate.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.&lt;br&gt;&lt;br&gt;An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences. The key roles of the Victim Liaison Officer (VLO) are to:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide information to victims and their families during the key stages of the offender’s sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families.&lt;/li&gt;&lt;li&gt;Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered.&lt;/li&gt;&lt;li&gt;Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas. The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.&lt;br&gt;&lt;br&gt;The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Some out of hours working may be required during the week and weekends.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities,&lt;/strong&gt; &lt;strong&gt;Activities &amp;amp;&lt;/strong&gt; &lt;strong&gt;Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties set out below:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offender’s sentence or hospital order as set out in the VCS and VNS.&lt;/li&gt;&lt;li&gt;Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales.&lt;/li&gt;&lt;li&gt;Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance.&lt;/li&gt;&lt;li&gt;Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate.&lt;/li&gt;&lt;li&gt;Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies.&lt;/li&gt;&lt;li&gt;Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies.&lt;/li&gt;&lt;li&gt;Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims.&lt;/li&gt;&lt;li&gt;Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely.&lt;/li&gt;&lt;li&gt;Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities.&lt;/li&gt;&lt;li&gt;Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training.&lt;/li&gt;&lt;li&gt;Provide cover within the victim liaison unit as appropriate.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.&lt;br&gt;&lt;br&gt;An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please Refer To The Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Behaviours&lt;br&gt;&lt;br&gt;We'll assess you against these behaviours during the selection process:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Making Effective Decisions&lt;/li&gt;&lt;li&gt;Changing and Improving&lt;/li&gt;&lt;li&gt;Delivering at Pace&lt;/li&gt;&lt;li&gt;Working Together&lt;/li&gt;&lt;li&gt;Communicating and Influencing&lt;/li&gt;&lt;li&gt;Access to learning and development&lt;/li&gt;&lt;li&gt;A working environment that supports a range of flexible working options to enhance your work life balance&lt;/li&gt;&lt;li&gt;A working culture which encourages inclusion and diversity&lt;/li&gt;&lt;li&gt;A Civil Service pension with an employer contribution of 28.97%&lt;/li&gt;&lt;li&gt;Annual Leave&lt;/li&gt;&lt;li&gt;Public Holidays&lt;/li&gt;&lt;li&gt;Season Ticket Advance&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.&lt;br&gt;&lt;br&gt;Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Selection process details&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Feedback will only be provided if you attend an interview or assessment.&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;Security&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Nationality requirements&lt;br&gt;&lt;br&gt;&lt;strong&gt;This Job Is Broadly Open To The Following Groups&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;UK nationals&lt;/li&gt;&lt;li&gt;nationals of the Republic of Ireland&lt;/li&gt;&lt;li&gt;nationals of Commonwealth countries who have the right to work in the UK&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)&lt;/li&gt;&lt;li&gt;individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020&lt;/li&gt;&lt;li&gt;Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information on nationality requirements (opens in a new window)&lt;br&gt;&lt;br&gt;Working for the Civil Service&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;Diversity and Inclusion&lt;br&gt;&lt;br&gt;The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the  Civil Service People Plan (opens in a new window) and the  Civil Service Diversity and Inclusion Strategy (opens in a new window).&lt;br&gt;&lt;br&gt;This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.&lt;br&gt;&lt;br&gt;Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.&lt;br&gt;&lt;br&gt;Contact point for applicants&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Contact&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Name : SSCL Recruitment Enquiries Team&lt;/li&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;/li&gt;&lt;li&gt;Telephone : 0345 241 5358&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Recruitment team&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information&lt;br&gt;&lt;br&gt;Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints&lt;br&gt;&lt;br&gt;https://jobs.justice.gov.uk/careers/JobDetail/5676?entityId=5676

Victim Liaison Officer (Ref: 5676)

You must greet visitors, manage logistics, handle cash, ensure safety, provide admin support, and maintain confidentiality while addressing enquiries and diffusing potential conflicts.

You will greet visitors, manage logistics, handle cash, ensure safety, support administrative tasks, and address inquiries related to the Probation Service and local support services.

Facilities Management

Lancaster

This position is based at NPS 41 WEST ROAD LANCASTER, LA1 4NU Job Summary Please refer to Job Description Job Description The job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. * Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holde The job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. * Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holde Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: * Communicating and Influencing * Changing and Improving * Managing a Quality Service * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358 Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/5855?entityId=5855

This position is based at NPS 41 WEST ROAD LANCASTER, LA1 4NUJob SummaryPlease refer to Job DescriptionJob DescriptionThe job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. * Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.      The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holdeThe job holder will be required to carry out the following responsibilities, activities and duties: * To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. * Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. * Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. * To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. * To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. * To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. * To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. * Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: * Process and update computer based and manual files and filing systems * Use a range of computer software in providing comprehensive administration support * Produce a range of documentation and correspondence * To access databases for information as necessary and input information as required * Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.      The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holdePerson specificationPlease Refer To Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process: * Communicating and Influencing * Changing and Improving * Managing a Quality Service * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance      For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service      Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358      Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk      Further informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaintshttps://jobs.justice.gov.uk/careers/JobDetail/5855?entityId=5855

Receptionist - Lancaster (Ref: 5855) - HM Prison and Probation Service

This position is based at NPS 41 WEST ROAD LANCASTER, LA1 4NU&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Please refer to Job Description&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. &lt;/li&gt;&lt;li&gt;Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. &lt;/li&gt;&lt;li&gt;Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. &lt;/li&gt;&lt;li&gt;To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. &lt;/li&gt;&lt;li&gt;To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. &lt;/li&gt;&lt;li&gt;To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. &lt;/li&gt;&lt;li&gt;To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. &lt;/li&gt;&lt;li&gt;Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: &lt;/li&gt;&lt;li&gt;Process and update computer based and manual files and filing systems &lt;/li&gt;&lt;li&gt;Use a range of computer software in providing comprehensive administration support &lt;/li&gt;&lt;li&gt;Produce a range of documentation and correspondence &lt;/li&gt;&lt;li&gt;To access databases for information as necessary and input information as required &lt;/li&gt;&lt;li&gt;Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holde&lt;br&gt;&lt;br&gt;The job holder will be required to carry out the following responsibilities, activities and duties:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. &lt;/li&gt;&lt;li&gt;Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius. &lt;/li&gt;&lt;li&gt;Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager. &lt;/li&gt;&lt;li&gt;To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. &lt;/li&gt;&lt;li&gt;To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. &lt;/li&gt;&lt;li&gt;To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. &lt;/li&gt;&lt;li&gt;To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building. &lt;/li&gt;&lt;li&gt;Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include: &lt;/li&gt;&lt;li&gt;Process and update computer based and manual files and filing systems &lt;/li&gt;&lt;li&gt;Use a range of computer software in providing comprehensive administration support &lt;/li&gt;&lt;li&gt;Produce a range of documentation and correspondence &lt;/li&gt;&lt;li&gt;To access databases for information as necessary and input information as required &lt;/li&gt;&lt;li&gt;Scanning and archiving data, some of which is sensitive and highly confidential The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holde&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please Refer To Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Behaviours&lt;br&gt;&lt;br&gt;We'll assess you against these behaviours during the selection process:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Communicating and Influencing&lt;/li&gt;&lt;li&gt;Changing and Improving&lt;/li&gt;&lt;li&gt;Managing a Quality Service&lt;/li&gt;&lt;li&gt;Access to learning and development&lt;/li&gt;&lt;li&gt;A working environment that supports a range of flexible working options to enhance your work life balance&lt;/li&gt;&lt;li&gt;A working culture which encourages inclusion and diversity&lt;/li&gt;&lt;li&gt;A Civil Service pension with an employer contribution of 28.97%&lt;/li&gt;&lt;li&gt;Annual Leave&lt;/li&gt;&lt;li&gt;Public Holidays&lt;/li&gt;&lt;li&gt;Season Ticket Advance&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.&lt;br&gt;&lt;br&gt;Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Selection process details&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Feedback will only be provided if you attend an interview or assessment.&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;Security&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Nationality requirements&lt;br&gt;&lt;br&gt;&lt;strong&gt;This Job Is Broadly Open To The Following Groups&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;UK nationals&lt;/li&gt;&lt;li&gt;nationals of the Republic of Ireland&lt;/li&gt;&lt;li&gt;nationals of Commonwealth countries who have the right to work in the UK&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)&lt;/li&gt;&lt;li&gt;individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020&lt;/li&gt;&lt;li&gt;Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information on nationality requirements (opens in a new window)&lt;br&gt;&lt;br&gt;Working for the Civil Service&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;Diversity and Inclusion&lt;br&gt;&lt;br&gt;The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the  Civil Service People Plan (opens in a new window) and the  Civil Service Diversity and Inclusion Strategy (opens in a new window).&lt;br&gt;&lt;br&gt;This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.&lt;br&gt;&lt;br&gt;Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.&lt;br&gt;&lt;br&gt;Contact point for applicants&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Contact&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Name : SSCL Recruitment Enquiries Team&lt;/li&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;/li&gt;&lt;li&gt;Telephone : 0345 241 5358&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Recruitment team&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information&lt;br&gt;&lt;br&gt;Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints&lt;br&gt;&lt;br&gt;https://jobs.justice.gov.uk/careers/JobDetail/5855?entityId=5855

Receptionist - Lancaster (Ref: 5855)

You must be fluent in English, have excellent customer service and IT skills, handle high workloads, meet processing targets, and pass security checks. Flexible shifts available.

You will book prison visits, process service requests, handle data entry, resolve customer inquiries, and perform general office support tasks.

Customer Relations

Birmingham

This position is based at Edward House Birmingham, B1 2RA Job Summary Please refer to Job Description Job Description Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services. The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations. The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom. The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards. Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA. Key Responsibilities: The job holder will be required to carry out the following responsibilities, activities and duties: * Book prison visits by telephone, e-mail and in an online portal. * Process Find a Prisoner service requests. * Data entry of Help with Visits service applications. * Customer enquiry resolution. * Post and general office support duties. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English. All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required. A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available. This vacancy will be sifted and interviews held every four-six weeks. Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services. The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations. The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom. The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards. Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA. Key Responsibilities: The job holder will be required to carry out the following responsibilities, activities and duties: * Book prison visits by telephone, e-mail and in an online portal. * Process Find a Prisoner service requests. * Data entry of Help with Visits service applications. * Customer enquiry resolution. * Post and general office support duties. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English. All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required. A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available. This vacancy will be sifted and interviews held every four-six weeks. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: * Managing a Quality Service * Changing and Improving * Delivering at Pace Alongside your salary of £23,583, HM Prison & Probation Service contributes £6,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358 Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/5306?entityId=5306

This position is based at Edward House Birmingham, B1 2RAJob SummaryPlease refer to Job DescriptionJob DescriptionFamily Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services.The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations.The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom.The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards.Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA.Key Responsibilities:The job holder will be required to carry out the following responsibilities, activities and duties: * Book prison visits by telephone, e-mail and in an online portal. * Process Find a Prisoner service requests. * Data entry of Help with Visits service applications. * Customer enquiry resolution. * Post and general office support duties.      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English.All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required.A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available.This vacancy will be sifted and interviews held every four-six weeks.Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services.The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations.The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom.The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards.Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA.Key Responsibilities:The job holder will be required to carry out the following responsibilities, activities and duties: * Book prison visits by telephone, e-mail and in an online portal. * Process Find a Prisoner service requests. * Data entry of Help with Visits service applications. * Customer enquiry resolution. * Post and general office support duties.      The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English.All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required.A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available.This vacancy will be sifted and interviews held every four-six weeks.Person specificationPlease Refer To Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process: * Managing a Quality Service * Changing and Improving * Delivering at Pace      Alongside your salary of £23,583, HM Prison & Probation Service contributes £6,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. * Access to learning and development * A working environment that supports a range of flexible working options to enhance your work life balance * A working culture which encourages inclusion and diversity * A Civil Service pension with an employer contribution of 28.97% * Annual Leave * Public Holidays * Season Ticket Advance      For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service      Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact : * Name : SSCL Recruitment Enquiries Team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk * Telephone : 0345 241 5358      Recruitment team * Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk      Further informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaintshttps://jobs.justice.gov.uk/careers/JobDetail/5306?entityId=5306

Family Services Contact Centre Agent 1 (Ref: 5306) - HM Prison and Probation Service

This position is based at Edward House Birmingham, B1 2RA&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Please refer to Job Description&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services.&lt;br&gt;&lt;br&gt;The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations.&lt;br&gt;&lt;br&gt;The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom.&lt;br&gt;&lt;br&gt;The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards.&lt;br&gt;&lt;br&gt;Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Book prison visits by telephone, e-mail and in an online portal.&lt;/li&gt;&lt;li&gt; Process Find a Prisoner service requests.&lt;/li&gt;&lt;li&gt; Data entry of Help with Visits service applications.&lt;/li&gt;&lt;li&gt; Customer enquiry resolution.&lt;/li&gt;&lt;li&gt; Post and general office support duties.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.&lt;br&gt;&lt;br&gt;The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English.&lt;br&gt;&lt;br&gt;All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required.&lt;br&gt;&lt;br&gt;A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available.&lt;br&gt;&lt;br&gt;This vacancy will be sifted and interviews held every four-six weeks.&lt;br&gt;&lt;br&gt;Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Visits, Find a Prisoner and the HMPPS Victim Helpline/Unwanted Prisoner Contact scheme. Digital enquiry support is provided for a number of GOV.UK services.&lt;br&gt;&lt;br&gt;The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations.&lt;br&gt;&lt;br&gt;The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom.&lt;br&gt;&lt;br&gt;The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills, with the ability to deal with a high volume of work to the highest quality standards.&lt;br&gt;&lt;br&gt;Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The job holder will be required to carry out the following responsibilities, activities and duties:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Book prison visits by telephone, e-mail and in an online portal.&lt;/li&gt;&lt;li&gt; Process Find a Prisoner service requests.&lt;/li&gt;&lt;li&gt; Data entry of Help with Visits service applications.&lt;/li&gt;&lt;li&gt; Customer enquiry resolution.&lt;/li&gt;&lt;li&gt; Post and general office support duties.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.&lt;br&gt;&lt;br&gt;The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English.&lt;br&gt;&lt;br&gt;All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required.&lt;br&gt;&lt;br&gt;A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available.&lt;br&gt;&lt;br&gt;This vacancy will be sifted and interviews held every four-six weeks.&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please Refer To Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Behaviours&lt;br&gt;&lt;br&gt;We'll assess you against these behaviours during the selection process:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Managing a Quality Service&lt;/li&gt;&lt;li&gt;Changing and Improving&lt;/li&gt;&lt;li&gt;Delivering at Pace&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Alongside your salary of £23,583, HM Prison &amp;amp; Probation Service contributes £6,831 towards you being a member of the Civil Service Defined Benefit Pension scheme.  Find out what benefits a Civil Service Pension provides.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Access to learning and development&lt;/li&gt;&lt;li&gt;A working environment that supports a range of flexible working options to enhance your work life balance&lt;/li&gt;&lt;li&gt;A working culture which encourages inclusion and diversity&lt;/li&gt;&lt;li&gt;A Civil Service pension with an employer contribution of 28.97%&lt;/li&gt;&lt;li&gt;Annual Leave&lt;/li&gt;&lt;li&gt;Public Holidays&lt;/li&gt;&lt;li&gt;Season Ticket Advance&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.&lt;br&gt;&lt;br&gt;Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Selection process details&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ&lt;br&gt;&lt;br&gt;Feedback will only be provided if you attend an interview or assessment.&lt;br&gt;&lt;br&gt;This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.&lt;br&gt;&lt;br&gt;Security&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Successful candidates must undergo a criminal record check.&lt;br&gt;&lt;br&gt;People working with government assets must complete baseline personnel security standard (opens in new window) checks.&lt;br&gt;&lt;br&gt;Nationality requirements&lt;br&gt;&lt;br&gt;&lt;strong&gt;This Job Is Broadly Open To The Following Groups:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;UK nationals&lt;/li&gt;&lt;li&gt;nationals of the Republic of Ireland&lt;/li&gt;&lt;li&gt;nationals of Commonwealth countries who have the right to work in the UK&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)&lt;/li&gt;&lt;li&gt;nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)&lt;/li&gt;&lt;li&gt;individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020&lt;/li&gt;&lt;li&gt;Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information on nationality requirements (opens in a new window)&lt;br&gt;&lt;br&gt;Working for the Civil Service&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.&lt;br&gt;&lt;br&gt;We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).&lt;br&gt;&lt;br&gt;The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.&lt;br&gt;&lt;br&gt;Diversity and Inclusion&lt;br&gt;&lt;br&gt;The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the  Civil Service People Plan (opens in a new window) and the  Civil Service Diversity and Inclusion Strategy (opens in a new window).&lt;br&gt;&lt;br&gt;This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.&lt;br&gt;&lt;br&gt;Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.&lt;br&gt;&lt;br&gt;Contact point for applicants&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Contact :&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Name : SSCL Recruitment Enquiries Team&lt;/li&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;/li&gt;&lt;li&gt;Telephone : 0345 241 5358&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Recruitment team&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Further information&lt;br&gt;&lt;br&gt;Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints&lt;br&gt;&lt;br&gt;https://jobs.justice.gov.uk/careers/JobDetail/5306?entityId=5306

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