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Case Administrator

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Ministry of Justice

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
  • Lincoln
  • 14d left

AI generated summary

  • You must communicate fluently in English/Welsh, use databases, have good IT skills, possess basic numeric skills, and handle difficult interactions with initiative and strong communication.
  • You will maintain probation and victim records, manage communications, support offender management, organize case resources, handle appointment logistics, and ensure compliance with policies.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • - Ability to use databases
  • - Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • - Possess basic numeric skills
  • - Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • - Use and work on own initiative

Responsibilities

  • - Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • - Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • - Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • - Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • - Provide cover for an effective and efficient reception and telephone enquiry service.
  • - Act as single point of contact within unit for specialist area of work as required.
  • - Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • - Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • - Carry out enforcement administration as required.
  • - Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • - Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • - Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • - Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • - Undertake specific Visor administration tasks in accordance with the procedures.
  • - Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • - Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • - Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • - Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • - Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • - To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

Where is the job location for the Case Administrator?

The job location is at NPS 8 Corporation Street, Lincoln, LN2 1HN in the East Midlands region.

What type of employment is this position?

This position is a permanent role.

What are the working hours for the Case Administrator role?

The standard working hours for this role are 37 hours per week, excluding unpaid breaks.

Will the successful candidate have any line management responsibilities?

No, the successful candidate will not have line management responsibilities.

What are the required skills for this job?

Required skills include the ability to use databases, good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel, and basic numeric skills.

Is prior experience in a related field necessary for this role?

While prior experience is beneficial, candidates should possess strong communication skills and the ability to work on their own initiative.

What sort of responsibilities will the Case Administrator have?

Responsibilities include maintaining accurate records, administering referrals, providing communication support, managing appointments, and ensuring compliance with policies regarding sensitive information.

What benefits does the Ministry of Justice offer to employees?

Benefits include annual leave starting at 25 days, a pension through the Local Government Pension Scheme, access to training and development opportunities, and flexible working arrangements.

What is the closing date for applications?

The closing date for applications is 23/09/2024, at 23:55 hours.

How will interviews be conducted?

Interviews will be conducted for candidates who pass the application stage, focusing on specific behaviours and may assess strengths as well.

Is there support for disabled candidates during the application process?

Yes, the Ministry of Justice is committed to providing opportunities for disabled candidates and can offer reasonable adjustments during the recruitment process.

What is the reserve list detail for the position?

The detail of the reserve list is 12 months.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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