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Case Administrator

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Ministry of Justice

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • 18d left

AI generated summary

  • You must communicate effectively in English (or Welsh), possess IT skills, manage services, and handle difficult behaviors while using your initiative and basic numeric abilities.
  • You will manage probation and victim data, handle communications, support offender management, organize meetings, address equipment issues, and ensure compliance with policies and procedures.

Requirements

  • - Will the successful applicant have line manager responsibilities? No
  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • - Delivering at Pace
  • - Making Effective Decisions
  • - Working Together
  • - Changing and Improving
  • - Managing a Quality Service
  • - Ability to use databases
  • - Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • - Possess basic numeric skills
  • - Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • - Use and work on own initiative

Responsibilities

  • - Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • - Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • - Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • - Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • - Provide cover for an effective and efficient reception and telephone enquiry service.
  • - Act as single point of contact within unit for specialist area of work as required.
  • - Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • - Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • - Carry out enforcement administration as required.
  • - Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • - Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • - Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • - Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • - Undertake specific Visor administration tasks in accordance with the procedures.
  • - Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • - Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • - Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • - Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • - Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • - To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 to £24,718.

How many Case Administrator positions are available?

There are 2 Case Administrator positions available.

Where are the job locations for this role?

The job locations are Accrington and Blackpool.

Is this position permanent?

Yes, this is a permanent position.

What are the working patterns for this role?

The working patterns for this role can be full-time or part-time.

Will the successful applicant have line management responsibilities?

No, the successful applicant will not have line management responsibilities.

What is the job role focused on?

The job role focuses on providing administrative support within the Probation Service.

Will the position require any out-of-hours work?

Yes, this role may involve some out-of-hours work.

What type of training and development opportunities are offered?

The Ministry of Justice offers an extensive range of training and development opportunities for staff.

Are there any benefits associated with the Case Administrator role?

Yes, benefits include annual leave, pension schemes, family-friendly policies, and access to employee-run networks.

What security checks are required before employment?

All candidates are subject to security and identity checks prior to taking up the post.

What is the closing date for applications?

The closing date for applications is 30/09/2024 at 23:55 hours.

How can I contact someone for assistance regarding this job application?

You can call 0345 241 5358 (Monday to Friday 8am - 6pm) or email Moj-recruitment-vetting-enquiries@gov.sscl.com for assistance. Please quote the job reference - 90391.

Are there specific behaviours that will be assessed during the application process?

Yes, behaviours assessed include Making Effective Decisions, Delivering at Pace, and Managing a Quality Service.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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Employees
2007
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