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Case Administrator - MASH - Lancashire

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HM Prison and Probation Service

8d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must speak English (or Welsh), have decision-making skills, deliver pace and quality, complete security checks, and be a eligible national with the right to work in the UK.
  • You will maintain probation and victim records, manage referrals, support case administration, handle communications, and ensure compliance with policies while assisting individuals in crisis.

Requirements

  • - Please refer to Job Description
  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
  • - Making Effective Decisions
  • - Delivering at Pace
  • - Managing a Quality Service
  • - Successful candidates must undergo a criminal record check
  • - People working with government assets must complete baseline personnel security standard checks
  • - This job is broadly open to the following groups:
  • - UK nationals
  • - nationals of the Republic of Ireland
  • - nationals of Commonwealth countries who have the right to work in the UK
  • - nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • - nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • - individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • - Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

What type of contract is offered for this role?

The contract type offered for this role is permanent.

Where is the location of the job?

This position is based at NMS The Globe Centre, BB5 0RE, and also at the Blackpool Probation Office and Accrington office.

What are the working patterns available for this job?

The working patterns available for this job are full-time and part-time.

How many jobs are available for this position?

There are 2 jobs available for the Case Administrator position.

What are the main responsibilities of the Case Administrator?

The main responsibilities include processing Police Safeguarding Referrals, completing domestic abuse checks, providing previous convictions, and general information sharing with other agencies.

What skills are assessed during the selection process?

The selection process will assess the following behaviours: Making Effective Decisions, Delivering at Pace, and Managing a Quality Service.

Are there any specific requirements for the role?

Yes, the post holder must undergo police vetting for access to PNC and Connect, and adherence to confidentiality policies is required.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension, annual leave, public holidays, and season ticket advance.

Is this job open to international applicants?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, nationals of the EU with settled status, and other specified groups.

Who should I contact for queries regarding the application process?

For queries regarding the application process, you can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by telephone at 0845 241 5358.

Is there a requirement for a criminal record check?

Yes, successful candidates must undergo a criminal record check as part of the security process.

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.