Case Administrator – Merseyside Courts

HM Prison and Probation Service

Sep 21

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
People, HR & Administration
Liverpool

Requirements

Please refer to job description.
Please refer to job description.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Responsibilities

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the LDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
To work within the aims and values of NPS and NOMS

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

What is the contract type for this job?

The contract type for this job is permanent.

Is this role full-time or part-time?

This role is full-time.

Where is the job location?

The job is located at Liverpool Combined, L2 1XA.

What are the key responsibilities of a Case Administrator?

Key responsibilities include maintaining offender and victim information, administering referrals, preparing case records, and providing support for meetings and inquiries.

Are there any specific behaviours assessed during the selection process?

Yes, candidates will be assessed on Making Effective Decisions, Delivering at Pace, and Managing a Quality Service.

Is there any overtime required for this role?

The role may involve some out of hours work.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, and a season ticket advance.

What are the nationality requirements for this job?

The job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth nationals with the right to work in the UK, and EU nationals with settled or pre-settled status, among others.

Who should I contact for more information about the job?

You can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by telephone at 0845 241 5358.

HM Prison and Probation Service

Preventing victims by changing lives.

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Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.