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Case Administrator - Stoke - on - Trent

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HM Prison and Probation Service

14d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
  • Stoke-on-Trent

AI generated summary

  • You must confidently communicate in English (or Welsh in specified areas) to fulfill the role's spoken aspects effectively.
  • You will maintain probation and victim data, manage relationships, prepare records, handle communications, arrange appointments, support meetings, and ensure adherence to policies and procedures.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

What is the contract type for this role?

The contract type for this role is Permanent.

What is the working pattern for this position?

The working pattern for this position is Full-time.

How many jobs are available for this position?

There are 3 jobs available for this position.

What are the main responsibilities of the Case Administrator?

The main responsibilities include setting up and maintaining accurate probation and victim information, effective administration of referrals, preparing and maintaining case records, and providing support within the Probation Service.

Is prior experience required for this role?

The job description does not specify prior experience, but relevant administrative skills and the ability to manage sensitive information are typically important.

Will there be opportunities for learning and development?

Yes, there will be access to learning and development opportunities.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension with an average employer contribution of 27%, annual leave, public holidays, and a season ticket advance.

What is the location of the job?

This position is based at NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ.

What security checks are required for this position?

Successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

Who can apply for this job?

The job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain EU nationals with settled or pre-settled status.

How can I apply for this position?

You can apply for this position through the recruitment link provided in the job description.

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.