Logo of Huzzle

Home

Matches

Explore

Manage

Case Administrator - Stoke - on - Trent

image

HM Prison and Probation Service

9d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
  • Stoke-on-Trent

AI generated summary

  • You must confidently communicate in English (or Welsh in specified areas) to fulfill all spoken aspects of the role.
  • You will manage probation and victim databases, handle communications, support case management, ensure compliance with policies, and facilitate meetings while promoting pro-social behavior.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

What is the contract type for this role?

The contract type for this role is permanent.

What is the working pattern for this job?

The working pattern for this job is full-time.

How many jobs are available for the Case Administrator role?

There are 3 jobs available for the Case Administrator role.

Where is the position based?

This position is based at NPS Melbourne HSE Stoke-on-Trent, ST1 5RQ.

What are the key responsibilities of the Case Administrator?

Key responsibilities include maintaining accurate databases, administering referrals, preparing and collating management information, supporting communications, and managing case-related activities.

Is there a requirement for out-of-hours work?

Yes, this role may involve some out-of-hours work.

What are the benefits offered with this position?

Benefits include access to learning and development, a flexible working environment, a Civil Service pension, annual leave, and public holidays.

What do I need to know about the selection process?

The selection process uses Success Profiles, assessing your Behaviours and Strengths.

What are the nationality requirements for this job?

The job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth nationals with the right to work in the UK, and others with eligible status under the EU Settlement Scheme.

Who should I contact for more information about this job?

For more information, you can contact the SSCL Recruitment Enquiries Team at Moj-recruitment-vetting-enquiries@gov.sscl.com or call 0845 241 5358.

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.