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Case Progression Officer

  • Job
    Entry & Junior Level
  • Hospitality & Retail
  • Reading
  • 4d left


  • Strong customer focus and service skills
  • Experience of delivering a qualify service
  • Proficient with IT and Microsoft Software packages
  • Excellent communication and organisational skills
  • Ability to effectively manage key stakeholder relationships


  • Administration:
  • To monitor, compile and analyse case progression and performance data as required and to prepare reports.
  • Use data to review case progression processes and structures to identify failure in systems, trends and propose improved ways of working to effect change.
  • To support the Legal Advisers, Magistrates, District Judges, Crown Court clerks and Judiciary in the implementation of their case management roles.
  • To review systems, identify weaknesses and work with others in the Criminal Justice System (CJS) to improve processes and to highlight to Senior Management when issues of compliance to directions are highlighted and to take remedial action as appropriate or make recommendations to Senior Management for improvements.
  • To ensure compliance with the Case Progression Officer Standard Operating Procedures (SOP) and to work closely with the Court Administrative Teams and the Case Management Units to ensure that best practice is adopted and followed.
  • Operations:
  • To capture case progression data from courts and other Agencies.
  • To work with others to reduce and prevent ineffective and cracked trials.
  • To work with others to improve the effective trial rate statistics.
  • To case manage contested criminal proceedings and ensure compliance by parties of directions made by the Court.
  • To be a point of contact for all requests to vary directions and/or applications for adjournment, working closely with the Listing Officer.
  • To check with all appropriate parties as to readiness for hearings as directed.
  • Prepare Certificates of Readiness for distribution 28 days before trial date.
  • To monitor return of Plea and Case Management Hearing (PCMH) forms 14 days before hearing and chase any outstanding.
  • To identify and review old cases and initiate action to progress them.
  • To attend Pre Trial-Review (PTR) / PCMH Courts when required to advise on case management issues.
  • To prepare distribute and monitor automatic direction and PCMH Forms.
  • To refer problems with pre-trial preparation to List Officer / Judiciary as appropriate.
  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
  • Represent the function you have been assigned to at an operational level and deputise for the Delivery Manager, as necessary.
  • Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency of operations.
  • Team leadership:
  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR
  • Processing and managing casework:
  • Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.
  • Calculations and analysis:
  • Identify and implement solutions to local problems, referring more complex problems to the line manager.
  • Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations
  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
  • Attend and contribute to court user group meetings, case progression meetings, Bench and Legal Adviser meetings, listing and administrative meetings as required.
  • Specialisms:
  • To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
  • To provide specific functions as directed by line management in line with the SOP for providing that service.
  • Other duties:
  • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

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