FAQs
What does the role of a Casual Sales Assistant at Frasers involve?
The role involves providing exceptional customer service to drive loyalty and sales, assisting customers with their queries, demonstrating product knowledge, maintaining high store standards, and actively contributing ideas to enhance the store environment.
What are some key accountabilities of the Casual Sales Assistant position?
Key accountabilities include greeting and engaging with customers, assisting with security tag issues, delivering a world-class customer experience, maintaining excellent stockroom standards, supporting in-store events, and adhering to health and safety policies.
What skills are essential for the Casual Sales Assistant role?
Essential skills include relevant customer-facing experience, a passion for enhancing the shopping experience, a desire to meet sales targets, confident communication skills, and the ability to work as a team player.
Are there any guaranteed hours for this position?
No, this role has no guaranteed hours of work, and the hours can vary from week to week, meaning there may be weeks with no hours offered.
How does Frasers define the qualities they are looking for in a candidate?
Frasers seeks candidates who think without limits, own their role and results, and are relevant to their people, partners, and the planet, demonstrating a commitment to continuous learning and development in a retail environment.
What should I expect during customer interactions as a Casual Sales Assistant?
You should expect to engage with customers by greeting them upon arrival, answering their queries promptly, listening to their needs to style them effectively, and introducing them to various multi-channel services to enhance their shopping experience.
Is the position strictly customer-facing?
While the position primarily focuses on customer engagement, there may be a need to support colleagues in other areas of the store when required.
How important is self-presentation in this role?
Maintaining high standards of personal presentation is crucial, as it reflects the professional image of the store and contributes to the overall customer experience.
What kind of experience is required for this position?
Relevant customer-facing experience is required, demonstrating the ability to engage with customers and enhance their shopping experience successfully.