Catalog Associate - DE, KCQ, Kindle content quality

Amazon

Jan 7

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Data
Hyderabad, +1

Requirements

Language level requirements - B1 level DE (German)
Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
Should be self-motivated and a good team player.
Good at problem solving, data analysis and troubleshooting issues related to content quality.
Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.
Ability to work seamlessly in MS Excel & MS Word.
Should be proficient in Spanish and English including spelling, grammar and punctuation.
Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

Responsibilities

The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers.
The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. Associate has to follow SOP to catch errors in the content.
Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture.
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
Associate should be a team player and come up with ideas to improve the editing/QA process.
The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
Associate should be a team player and come up with improvement ideas to improve the process.
Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

FAQs

What are the language requirements for the Catalog Associate position?

The position requires a B1 level proficiency in German (DE) and proficiency in English and Spanish, including spelling, grammar, and punctuation.

What are the primary responsibilities of a Catalog Associate?

The primary responsibilities include performing analysis and quality checks on digital e-book content, identifying errors, validating reported errors, and ensuring content quality standards are met.

Is experience with MS Excel and MS Word necessary for this role?

Yes, the ability to work seamlessly in MS Excel and MS Word is a requirement for this role.

What skills are important for a Catalog Associate?

Important skills include problem-solving, data analysis, troubleshooting, good communication, and strong interpersonal skills to manage relationships with teams.

How is the performance of a Catalog Associate measured?

Performance is measured based on compliance with operation metrics such as productivity (titles processed per hour), quality (defect percentage), delivery/latency SLA, and adherence to QA guidelines and team goals.

Will the associate need to interact with external stakeholders?

Yes, the associate will frequently contact publishers and vendor managers to report identified errors and provide updates as required.

Is there a focus on continuous improvement in this role?

Yes, the associate is expected to contribute ideas to improve the editing and QA process and will be encouraged to drive process improvements.

Is the role suitable for individuals who are detail-oriented?

Yes, attention to minute details is crucial for the role, as is the ability to review content critically.

What type of content will the associate review?

The associate may need to review explicit adult content from a clinical perspective, including material that features nudity and strong language.

What characteristics are essential for success in this role?

Essential characteristics include being self-motivated, a good team player, having good communication skills, and the maturity needed to handle sensitive content professionally.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.