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Central Ops Support Executive, IN EF Launch

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Amazon

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • United Kingdom, +15
    Remote

AI generated summary

  • You need a Bachelor's in a quantitative field, experience with Excel, and proficiency in SQL.
  • You will monitor seller operations, communicate with field teams, train sellers, implement SOPs, analyze data, and propose improvements to enhance the seller experience.

Requirements

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
  • Experience with Excel
  • Experience with SQL

Responsibilities

  • Remotely monitor efficient functioning of the assigned seller via out bound call, emails and ensuring readiness for Launch
  • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
  • Train and direct sellers for execution and adherence of norms and practices
  • Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience

FAQs

What is the main responsibility of a Central Ops Support Executive?

The main responsibility is to remotely support the on-boarding of sellers, ensuring their readiness for launch and managing operations between sellers and internal and external agencies.

What qualifications are needed for this role?

A Bachelor's degree in a quantitative or technical field such as computer science, engineering, or statistics is required.

Is experience with data analysis important for this position?

Yes, the role requires skills in data analysis to identify patterns, scrutinize details, and foresee implications related to seller operations.

Are there opportunities for training and development in this role?

Yes, the Central Ops Support Executive will train and direct sellers to ensure adherence to norms and practices.

What tools or software should I be familiar with for this job?

Familiarity with Excel is essential, and experience with SQL is preferred.

How does this role impact customer experience?

This role focuses on improving the seller experience, which ultimately enhances the overall customer experience.

What are the communication expectations in this role?

The Central Ops Support Executive is expected to liaise between field executives, sellers, and various internal and external agencies, requiring effective communication skills.

Will the role involve any field work?

The role is primarily remote, but it may involve triggering on-field support as needed.

Is there a specific location for this job?

Yes, the job is based in Karnataka, India.

What type of work culture can I expect at Amazon?

Amazon promotes an inclusive culture that empowers employees to deliver the best results for customers.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.