FAQs
What is the primary purpose of the Certification Systems Administrator role?
The primary purpose of the role is to provide administrative support to internal and external customers by coordinating certification decisions, preparing and issuing certificates, and maintaining compliance with accreditation and standard owner requirements.
What are the key responsibilities of a Certification Systems Administrator?
Key responsibilities include coordinating report reviews, preparing and issuing certificates, maintaining system records, providing administration support to the certification review team, completing stakeholder reporting activities, and delivering prompt and professional service to customers.
What are the performance indicators for this role?
Performance indicators include timely allocation of report reviews, minimizing workflow idle time, issuing 80% of certificates within 2 weeks from audit report submission, and ensuring all certificates are issued within 5 working days of the certification decision.
What behaviors are emphasized as part of BSI’s Excellence Behaviors?
The emphasized behaviors are being client-centric, agile, and collaborative; these behaviors guide how work is conducted at BSI.
Is there an opportunity for face-to-face interviews for this position?
Yes, BSI is conducting face-to-face interviews where appropriate and possible, but candidates can request a virtual interview if they feel more comfortable.
What kind of customer service is expected in this role?
A friendly, prompt, and professional service is expected when interacting with both internal and external customers.
What is the timeframe for issuing certificates after completing a report review?
All certificates are to be issued within 5 working days of completing the report review and certification decision.
How important is accuracy in the work for a Certification Systems Administrator?
Accuracy is very important, as work must be completed to a high standard and within planned timeframes.
What is the expected follow-up process for reducing expired certificates?
Regular follow-ups must be conducted to reduce the number of expired certificates as part of the role’s responsibilities.
How quickly should report reviews be allocated once all documents are available?
Report reviews should be allocated within 2 working days of the audit report upload when all documents are available and the technical file is complete.