Christmas Sales Associate - Jelly Cat - 37.5 hours (Trafford)

Selfridges

Nov 16

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Manchester

Requirements

Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
You will be required to work 3 out of the 4 key dates which include; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
Follow health, safety and security procedures, and play an active role in preventing stock loss
Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it
Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
An example of our values, a reliable and respected colleague

Responsibilities

Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
You will be required to work 3 out of the 4 key dates which include; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What are the working hours for the Christmas Sales Associate position?

The position is for 37.5 hours per week during the Christmas season.

What key dates will I be required to work?

You will be required to work 3 out of the 4 key dates: Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day.

What is the pay rate for this position?

The pay rate for this position is £12.25 per hour.

Is this position temporary?

Yes, this is a Christmas temporary position.

What skills are needed for the ideal candidate?

The ideal candidate should be a great communicator, well-informed about products, an expert in sales and service, possess problem-solving skills, and be flexible.

What kind of training will I receive?

You will develop product knowledge through following trends, being aware of competitors, and participating in supplier training.

Are there any employee benefits?

Yes, there are competitive salaries, a generous commission scheme, team member discounts, local discounts, and various internal community initiatives.

Is there support for employees throughout the hiring process?

Yes, support is available at every stage of the application and interview process.

Where is this position located?

This position is located in Manchester, United Kingdom.

What is the closing date for applications?

The closing date for applications is November 20, 2024.

Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods

Industry

1001-5000

Employees

1909

Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.