Christmas Sales Associate Part-Time - Exchange Square

Selfridges

Aug 1

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Manchester

Requirements

Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
An example of our values, a reliable and respected colleague.

Responsibilities

Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
You will be required to work 3 out of the 4 key dates which include; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
Follow health, safety and security procedures, and play an active role in preventing stock loss
Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.

FAQs

What are the key dates I would be required to work as a Christmas Sales Associate?

You will be required to work 3 out of the 4 key dates which include Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day.

What responsibilities will I have in this role?

As a Sales Associate, you will create memorable customer experiences, conduct sales and transactions, maintain retail standards, manage stock, and provide exceptional service across different departments.

What qualities are you looking for in an applicant?

We are looking for great communicators, sales and service experts, problem solvers, and flexible team players who can adapt to business needs and inspire others.

Is previous retail experience required for this position?

While previous retail experience is advantageous, we value passion, eagerness, and a positive attitude, and are open to applicants without specific retail experience.

What are the compensation and benefits for this position?

Benefits include a competitive salary, a generous commission scheme, team member discounts, exclusive local discounts, and access to various internal communities focused on diversity, wellness, and support.

How does Selfridges support diversity and inclusion?

Selfridges is committed to cultivating a diverse and inclusive work culture, welcoming individuals of all backgrounds, and providing support throughout the application and interview process.

Will there be training provided for this role?

Yes, you will have opportunities to develop product knowledge through training and participation in supplier training sessions.

How can I seek assistance during the application process?

If you need support at any stage of the application or interview process, please inform your recruitment contact, and they will be more than happy to assist you.

Can I take ownership of tasks beyond my immediate role?

Yes, we encourage flexibility and adaptability in our team members, and you will have the opportunity to take ownership of tasks that may go beyond your role expectations.

What recognition has Selfridges received for its work environment?

Selfridges has won awards for The World’s Best Department Store four times, along with recognition for its sustainability campaigns and being named a ‘Best 25 Big Company to Work For 2020’ by The Sunday Times.

Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods

Industry

1001-5000

Employees

1909

Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.

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