FAQs
What is the job title for this position?
The job title for this position is Claims Administrator.
What type of contract is offered for this role?
The contract type offered for this role is Permanent / Full-time.
What are the working hours for this position?
The working hours for this position are Monday to Friday from 09.00 to 17.30.
Where is the location of this job?
The location of this job is Slough.
What are the main responsibilities of the Claims Administrator?
The main responsibilities include investigating customer claims for lost or damaged parcels, processing claims within specified timescales, liaising internally with DHL locations and customers, determining liability, recovering costs from insurers, generating claims correspondence, and handling daily emails.
What skills are required for the ideal candidate?
The ideal candidate should possess good organisational skills, high self-motivation, good time keeping, a good standard of written English, effective telephone communication skills, team player tendencies, and the ability to work effectively under pressure.
Are there opportunities for career development within DHL eCommerce UK?
Yes, there are dedicated learning and development programmes available, and the company promotes an open working culture where employees can shape their career paths.
How does DHL eCommerce UK approach Diversity and Inclusion?
DHL eCommerce UK values the diversity of its employees as a strength and is committed to attracting the best possible candidates for every vacancy, ensuring that resourcing activities are fair, transparent, and consistent across the UK.
What should candidates do if they are interested in applying for this role?
Candidates who meet the requirements for this role and are looking for their next career move should submit their application along with an up-to-date CV.
Does the company provide additional benefits to employees?
Yes, employees are entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare, pension, enhanced family leave, childcare discounts, and an employee assistance programme.