You must have exceptional customer service, strong negotiation skills, inquisitive nature, IT proficiency, team collaboration, and coaching ability.

You will review and respond to claim enquiries, handle and negotiate claims within authority limits, ensure compliance with regulations, maximize team productivity and profitability, and contribute to a positive team culture.

Banking & Finance

United Kingdom

Newcastle

Large

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.

Finance

Zurich Insurance

Insurance

Location: Newcastle (hybrid working)Closing date: 24th July 2024The opportunity:The pace of change in insurance means we’re looking for a Claims Handler to join the Zurich Municipal Casualty claims team in Newcastle.Working in Zurich Municipals claims department, you will be responsible for handling and resolving a full portfolio of casualty claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits. You’ll work within a supportive team with lots of opportunity to develop.Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.What will you be doing?As a Claims Handler you will be dealing with dealing directly with customers such as local authorities and housing associations, as well as claimants and solicitors, delivering a high-quality claims service, so you will need excellent communication skills.Other key responsibilities include:<ul><li>Review and respond to claim enquiries, handling and negotiating claims in a proactive manner within authority limits</li><li>Compliance to statutory regulations</li><li>Maximise productivity and profitability within the team</li><li>Contribute to a positive and supportive team culture</li></ul>Who are we looking for?<ul><li>Ability to deliver exceptional customer service through strong relationship management and effective negotiation skills</li><li>An inquisitive nature that will enable you to ask questions and reach accurate decisions</li><li>Strong IT and communication skills</li><li>Insurance Claims experience is preferrable, but we will consider applications from other customer centric backgrounds</li><li>Experience of working within a team with good case management and workload management skills</li><li>Ability to coach, motivate and develop where appropriate.</li></ul>

Location: Newcastle (hybrid working)Closing date: 24th July 2024The opportunity:The pace of change in insurance means we’re looking for a Claims Handler to join the Zurich Municipal Casualty claims team in Newcastle.Working in Zurich Municipals claims department, you will be responsible for handling and resolving a full portfolio of casualty claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits. You’ll work within a supportive team with lots of opportunity to develop.Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.What will you be doing?As a Claims Handler you will be dealing with dealing directly with customers such as local authorities and housing associations, as well as claimants and solicitors, delivering a high-quality claims service, so you will need excellent communication skills.Other key responsibilities include:Review and respond to claim enquiries, handling and negotiating claims in a proactive manner within authority limitsCompliance to statutory regulationsMaximise productivity and profitability within the teamContribute to a positive and supportive team cultureWho are we looking for?Ability to deliver exceptional customer service through strong relationship management and effective negotiation skillsAn inquisitive nature that will enable you to ask questions and reach accurate decisionsStrong IT and communication skillsInsurance Claims experience is preferrable, but we will consider applications from other customer centric backgroundsExperience of working within a team with good case management and workload management skillsAbility to coach, motivate and develop where appropriate.

Claims Handler (Part-time, Job-share, Full-time)

Requirements

Responsibilities

FAQs

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Zurich Insurance

Mission & Purpose