FAQs
What is the primary purpose of the Claims Support Officer role?
The primary purpose of the Claims Support Officer role is to provide efficient and effective support to the claims team, ensuring good relations with clients and brokers while maintaining accurate records.
What are the main responsibilities of a Claims Support Officer?
The main responsibilities include providing claims customer service support, assisting in claims handling, communicating claims file status, obtaining insurance information, implementing process improvements, maintaining knowledge of insurance guidelines, liaising with stakeholders, processing claims accurately, and participating in training.
What type of work experience is necessary for this position?
Some relevant work experience is necessary for this position.
Is any preferred work experience specified for this role?
Yes, basic claims knowledge and an understanding of insurance are preferred work experiences.
What educational qualifications are preferred for the Claims Support Officer position?
Tertiary education is a preferred qualification for this position.
What skills are important for a Claims Support Officer?
Important skills include claims administration, communication, critical thinking, customer service, data entry, attention to detail, document management, insurance claims processing, collaboration, performance management, proficiency in Microsoft applications, prioritization, problem-solving, risk assessments, and time management.
What work environment can one expect in this role?
The work is generally performed in an office environment with minimal exposure to adverse environmental conditions, requiring the ability to remain stationary for extended periods.
Are accommodations available for individuals with disabilities?
Yes, reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
How can someone apply for this position?
To submit your application, you can click "Apply" and follow the step-by-step process outlined in the application instructions.
What is the company's stance on equal employment opportunities?
QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.