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Claims Support Officer

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QBE Insurance

Feb 9

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Manila

AI generated summary

  • You should have relevant work experience, basic claims knowledge, understanding of insurance, and a tertiary education.
  • You will provide customer support, assist in claims handling, maintain documentation, communicate claims status, process claims accurately, and help implement process improvements.

Requirements

  • Some relevant work experience.
  • Basic claims knowledge and understanding of insurance
  • Tertiary Education

Responsibilities

  • Provide claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
  • Assist in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.
  • Communicate claims file status and details with relevant parties to support effective customer service delivery.
  • Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
  • Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.
  • Maintain knowledge of insurance guidelines, policy changes, and modifications to support accurate claims processing.
  • Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
  • Process claims accurately and timely, ensuring adherence to policies and procedures.
  • Participate in training and seek guidance to enhance claims support skills and knowledge.
  • Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.

FAQs

What is the primary purpose of the Claims Support Officer role?

The primary purpose of the Claims Support Officer role is to provide efficient and effective support to the claims team, ensuring good relations with clients and brokers while maintaining accurate records.

What are the main responsibilities of a Claims Support Officer?

The main responsibilities include providing claims customer service support, assisting in claims handling, communicating claims file status, obtaining insurance information, implementing process improvements, maintaining knowledge of insurance guidelines, liaising with stakeholders, processing claims accurately, and participating in training.

What type of work experience is necessary for this position?

Some relevant work experience is necessary for this position.

Is any preferred work experience specified for this role?

Yes, basic claims knowledge and an understanding of insurance are preferred work experiences.

What educational qualifications are preferred for the Claims Support Officer position?

Tertiary education is a preferred qualification for this position.

What skills are important for a Claims Support Officer?

Important skills include claims administration, communication, critical thinking, customer service, data entry, attention to detail, document management, insurance claims processing, collaboration, performance management, proficiency in Microsoft applications, prioritization, problem-solving, risk assessments, and time management.

What work environment can one expect in this role?

The work is generally performed in an office environment with minimal exposure to adverse environmental conditions, requiring the ability to remain stationary for extended periods.

Are accommodations available for individuals with disabilities?

Yes, reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

How can someone apply for this position?

To submit your application, you can click "Apply" and follow the step-by-step process outlined in the application instructions.

What is the company's stance on equal employment opportunities?

QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

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QBE Insurance

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.