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Client Advisor - Dubai

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Fendi

2d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You should have 2+ years in fashion/luxury sales, a Bachelor’s degree preferred, strong communication skills, fluency in English, and a passion for retail and fashion trends.
  • You will lead sales, engage in upselling, provide exceptional customer service, manage customer relations, operate retail IT systems, and support store operations.

Requirements

  • 2+ years’ experience in Fashion/Luxury sales
  • Bachelor’s Degree or equivalent is preferred
  • Passion for retail and fashion trends
  • Excellent communication skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Fluent English, additional languages will be a plus

Responsibilities

  • Lead individual sales and achieve performance targets and KPIs
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Grant an outstanding service to the clients in compliance with the company guidelines
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professionalism and human touch
  • Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
  • Support the store operations activities

FAQs

What is the main role of a Client Advisor at Fendi in Dubai?

The main role of a Client Advisor at Fendi is to provide an elevated and luxurious customer journey, build brand loyalty, and recruit new clients while achieving individual and store sales goals.

What sales responsibilities does a Client Advisor have?

A Client Advisor is expected to lead individual sales, achieve performance targets and KPIs, engage in upselling, cross-selling, and manage customer service quality.

What qualifications are required for this position?

A minimum of 2 years of experience in Fashion/Luxury sales is required, along with a preferred Bachelor’s Degree or equivalent. Passion for retail and fashion trends is also essential.

Are additional language skills beneficial for this role?

Yes, fluency in English is required, and additional languages will be considered a plus.

How does Fendi expect its Client Advisors to engage with customers?

Fendi expects Client Advisors to grant outstanding service to clients, strengthen customer relations, nurture a loyal customer base, and offer professionalism combined with a human touch.

What kind of customer relationship management tools does the position entail?

The position involves implementing appropriate CRM tools to strengthen customer relations and nurture loyalty among Fendi's customer base.

How important is teamwork and store operations support in this role?

Teamwork is essential, and supporting store operations activities is a key responsibility for Client Advisors.

Is there any specific sales technique encouraged for Client Advisors?

Yes, engaging in upselling, cross-selling, and multiple selling for all product categories is encouraged to maximize sales potential.

What sort of environment can be expected from working at Fendi?

Fendi provides a luxurious retail environment that emphasizes elegance, craftsmanship, and a commitment to quality.

What personal attributes are valued in a Client Advisor?

Valuable attributes include excellent communication skills, organization, professionalism, self-confidence, friendliness, and patience.

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.