FAQs
What is the main role of a Client Advisor at Fendi in Dubai?
The main role of a Client Advisor at Fendi is to provide an elevated and luxurious customer journey, build brand loyalty, and recruit new clients while achieving individual and store sales goals.
What sales responsibilities does a Client Advisor have?
A Client Advisor is expected to lead individual sales, achieve performance targets and KPIs, engage in upselling, cross-selling, and manage customer service quality.
What qualifications are required for this position?
A minimum of 2 years of experience in Fashion/Luxury sales is required, along with a preferred Bachelor’s Degree or equivalent. Passion for retail and fashion trends is also essential.
Are additional language skills beneficial for this role?
Yes, fluency in English is required, and additional languages will be considered a plus.
How does Fendi expect its Client Advisors to engage with customers?
Fendi expects Client Advisors to grant outstanding service to clients, strengthen customer relations, nurture a loyal customer base, and offer professionalism combined with a human touch.
What kind of customer relationship management tools does the position entail?
The position involves implementing appropriate CRM tools to strengthen customer relations and nurture loyalty among Fendi's customer base.
How important is teamwork and store operations support in this role?
Teamwork is essential, and supporting store operations activities is a key responsibility for Client Advisors.
Is there any specific sales technique encouraged for Client Advisors?
Yes, engaging in upselling, cross-selling, and multiple selling for all product categories is encouraged to maximize sales potential.
What sort of environment can be expected from working at Fendi?
Fendi provides a luxurious retail environment that emphasizes elegance, craftsmanship, and a commitment to quality.
What personal attributes are valued in a Client Advisor?
Valuable attributes include excellent communication skills, organization, professionalism, self-confidence, friendliness, and patience.