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Client Advisor [FENDI London]

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Fendi

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 3+ years in retail fashion, 1+ in luxury sales, a degree (preferred), strong selling and communication skills, excellent customer service, and a passion for fashion. Fluency in English required.
  • You will engage customers through upselling, monitor sales performance, provide feedback, manage CRM tools, ensure service quality, maintain inventory and visual merchandising, and support store operations.

Requirements

  • Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale
  • Bachelor’s Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry
  • Fluent English, knowledge of second language is a plus

Responsibilities

  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
  • Support during Store stock take and cycle-counts.
  • Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

FAQs

What is the main mission of a Client Advisor at FENDI London?

The main mission is to act as a FENDI Ambassador, providing an extraordinary and luxurious experience to clients.

What are the primary responsibilities regarding sales performance?

The primary responsibilities include engaging in upselling, cross-selling, and multiple selling for all product categories, monitoring individual sales, and achieving performance targets set by the Department Manager or Store Manager.

How does the role support client management?

The role involves strengthening customer relations, nurturing a loyal FENDI customer base, implementing appropriate Customer Relationship Management (CRM) tools, and managing customer service quality to meet client expectations.

What are the expectations for store operations?

Responsibilities include performing store duties as assigned, correctly operating the Company Sales Management system, and ensuring proper stock transfer, payment processes, and customer database input.

How does stock management work in this position?

You are expected to maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines, as well as supporting during store stock takes and cycle counts.

What is involved in store maintenance for the Client Advisor role?

The role requires maintaining proper visual merchandising as per company guidelines, ensuring a safe and clean store environment, and performing daily housekeeping duties.

What qualifications or experience are preferred for this role?

A minimum of 3 years of experience in the Retail Fashion industry, with at least 1 year in Luxury Sales, is preferred. A Bachelor’s Degree or equivalent is also a plus.

What skills are necessary for success in this position?

Strong selling and communication skills, excellent relationship-building abilities, organization, professionalism, self-confidence, strong customer service skills, and knowledge of retail management systems are necessary.

Is knowledge of the fashion/luxury industry required?

Yes, a strong knowledge and/or interest in the fashion/luxury industry is essential for this role.

What language skills are expected from candidates?

Fluent English is required, and knowledge of a second language is considered a plus.

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Fendi

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.