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Client Advisor - Prada South Coast Plaza

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Costa Mesa

AI generated summary

  • You must have a passion for sales, luxury fashion, and building lasting client relationships. Strong communication skills, team player, and proficiency in English are essential. Other languages and product knowledge are a plus.
  • You will welcome and serve customers, build client relationships, cross-sell products, stay updated on fashion trends, handle complaints, maintain the shop floor, and ensure security measures are in place.

Requirements

  • Passion for human relations and sales
  • Problem solving, curiosity and interest in luxury/fashion, art and design
  • Experience of building a long-lasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Passion and knowledge of the managed product category
  • English is a must other languages are a plus

Responsibilities

  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

FAQs

What is the main purpose of the Client Advisor role at Prada South Coast Plaza?

The main purpose of the Client Advisor role is to serve as the ambassador of the Prada brand, fostering relationships with customers to maximize sales performance and develop brand loyalty by providing a unique in-store experience.

What are the key responsibilities of a Client Advisor at Prada South Coast Plaza?

Key responsibilities include welcoming and serving customers, maintaining and developing client relationships, cross-selling with all departments, staying up-to-date on fashion trends and competitors, maintaining high visual display standards, and ensuring a high level of security to prevent theft.

What skills and qualifications are needed for the Client Advisor role at Prada South Coast Plaza?

The ideal candidate should have a passion for human relations and sales, problem-solving skills, interest in luxury/fashion, art, and design, experience building long-lasting client relationships, excellent communication and interpersonal skills, and a strong knowledge of the managed product category. Fluency in English is required, and knowledge of additional languages is a plus.

How does Prada South Coast Plaza support the professional growth of its Client Advisors?

Prada South Coast Plaza provides a creative and international work environment where teams are motivated by curiosity and the quest for excellence. The company values the talent and passion of its employees, leading to their own professional growth. Client Advisors have the opportunity to engage with luxury brands and develop their skills in sales, client relations, and fashion trends.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church’s, Car Shoe, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 612 stores as well as e-commerce channels, selected e-tailers, and department stores around the world. The Group, which also operates in the eyewear and fragrances sector through licensing agreements, has 24 owned factories and approximately thirteen thousand employees. The company is listed on the Hong Kong Stock Exchange as 1913.HK.