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Client Consultant - Menswear Designer (Full-time)

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • 18d left

AI generated summary

  • You must be an excellent communicator, sales and service expert, knowledgeable, relationship-driven, curious, tech-savvy, flexible, and embody the company's values as a trusted team member.
  • You will engage with clients, enhance their shopping experience, build relationships, manage feedback, stay updated on trends, and follow safety procedures while supporting team operations.

Requirements

  • A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
  • A sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
  • Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
  • Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
  • Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
  • Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
  • A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
  • Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
  • An example of our values, a trusted and respected team member

Responsibilities

  • Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
  • Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
  • Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
  • Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
  • Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
  • Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What is the job title for this position?

The job title is Client Consultant - Menswear Designer (Full-time).

Where is the job located?

The job is located in London, United Kingdom.

What are the working hours for this role?

This is a full-time position, but specific working hours may vary.

What is the salary for this role?

The salary for this role in London is £14.45 per hour, and in regions outside London, it is £12.60 per hour.

What type of contract is offered for this position?

The position is offered on a permanent contract basis.

What are the primary responsibilities of a Client Consultant?

Primary responsibilities include creating extraordinary client experiences, building and nurturing client relationships, staying informed about product knowledge, managing customer feedback, and maintaining high retail standards.

What qualities are important for a successful Client Consultant?

Important qualities include excellent communication skills, strong sales and service expertise, being well-informed about products, relationship-building skills, curiosity about client preferences, technological proficiency, flexibility, and a sense of pride in maintaining the store.

Is there an opportunity for growth or advancement within this position?

Yes, there may be opportunities for growth and advancement as you develop client relationships and demonstrate your expertise in the role.

When is the closing date for applications?

The closing date for applications is 28 February, 2025.

What is the job category for this position?

The job category is Clientelling & Service Excellence.

Are there any customer service training programs available for new hires?

Yes, new hires typically receive training in customer service to help them excel in their roles.

Is it necessary to have previous retail experience for this role?

While previous retail experience may be beneficial, strong communication skills and a willingness to learn are also highly valued.

Will I need to work on weekends?

Weekend work may be required, as retail positions often include varied shifts, including weekends.

Is knowledge of menswear fashion required?

While not strictly required, a passion for and knowledge of menswear fashion is highly desirable in this role.

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.