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Client Development Manager (EMEA)

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AltoVita

7d ago

  • Job
    Full-time
    Senior (5-8 years) - Expert / Leadership (9+ years)
  • Sales & Business Development
  • London
    Remote

AI generated summary

  • You must have 7+ years in corporate housing or relocation, a proven track record in corporate accommodation, be self-motivated, hardworking, and willing to travel across EMEA. Fast learner and problem solver based in or near London.
  • You will manage client relationships, drive client satisfaction, attend industry events, analyze performance data, support sales growth, onboard new clients, and build key stakeholder relationships across EMEA.

Requirements

  • 7+ years of experience in corporate housing, global mobility or relocation is a must.
  • Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
  • Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients.
  • Fast learner, problem solver.
  • Based in/near to London. Frequent travel to London is required for this role as well as across EMEA.

Responsibilities

  • Customer Development & Interaction:
  • Deliver strategic account management to corporate clients and relocation management partners across EMEA.
  • Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost-savings, workflow/experience optimisation).
  • Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client-evaluations, and increased NPS scores)
  • Represent AltoVita at industry events across EMEA.
  • Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions.
  • Proactively contribute to strategic design of best-in class innovative solutions for clients.
  • Contribute to clients’ full adoption of our technology and product.
  • Lead Generation:
  • Support inbound sales & share of wallet growth.
  • Assist with onboarding of new clients in EMEA.
  • Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels.
  • Understand and proactively look for opportunities & ability to support clients globally.

FAQs

Is AltoVita committed to diversity and equal opportunity employment?

Yes, AltoVita is committed to being an equal opportunity employer and values diversity within our team.

Is this position remote or office-based?

This position is fully remote, as AltoVita operates as a remote team.

How does AltoVita promote autonomy and trust within the team?

Our founders empower team members to make autonomous decisions, which in turn fosters trust within the team.

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Hospitality & Travel
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.