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Client & Legal Knowledge Product Manager

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Clifford Chance

13d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • London

AI generated summary

  • You need a bachelor’s degree, 5+ years in product management, CRM experience, strong stakeholder management, and excellent communication skills. Legal software knowledge is a plus.
  • You will develop product vision, manage roadmaps, conduct research, oversee lifecycles, foster collaboration, monitor performance, and implement feedback for continuous improvement.

Requirements

  • Qualifications and Skills
  • Bachelor’s degree in Business, Information Technology, or related field.
  • Strong understanding of CRM systems, legal technology, and data management principles.
  • Strong stakeholder management
  • Familiarity with data analytics and reporting tools.
  • Desirable
  • Experience of continuous improvement methodologies
  • Systems thinking
  • User experience research
  • Your experience
  • Minimum of 5 years of product management experience or similar role, preferably within a law firm or professional services environment.
  • Proven track record of managing CRM systems and legal software, with specific experience in Litera/ Foundation highly desirable.
  • Experience of leading or working on large scale data projects
  • Excellent leadership and team-building skills, with the ability to motivate and manage a cross-functional team.
  • Strong communication and interpersonal skills, capable of effectively conveying complex technical concepts to non-technical stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think strategically and translate business objectives into actionable plans.

Responsibilities

  • Develop and articulate a clear product vision and roadmap, with the Director of Client & Legal Knowledge and other key stakeholders, for the suite of CMD Products aligning with the firm’s overall business objectives.
  • Identify opportunities for technology improvements to enhance business development and client engagement efforts.
  • Conduct research to understand the needs of our clients, lawyers and BD communities to support the vision & strategy.
  • Own the product roadmap, aligning with the business, cross-functional partners (Partners, Business Development, and the Leadership team).
  • Take a user-centric approach to enhancements.
  • Oversee the full product lifecycle from user research, requirements gathering, development, testing, deployment, and ongoing maintenance.
  • Collaborate with internal stakeholders, including partners, lawyers, and business professionals, to ensure product alignment with business needs and CC strategy.
  • Oversee the experience management programme and administration of Client Development suite of products.
  • Prioritise features and enhancements based on business impact, user feedback, and resource availability.
  • Work with key colleagues to translate business requirements into practical applications and business workflows.
  • Build and lead a cross-functional team within the Business Development Operations function, including IT, marketing, and business development professionals.
  • Foster a collaborative team environment and promote effective communication and project management practices.
  • Coordinate with external vendors and technology partners to ensure seamless integration and optimal performance of the systems.
  • Align products with the firm’s data strategy and governance practice to enable business workflows and support effective reporting.
  • Establish key performance indicators (KPIs) and metrics to monitor product performance and user satisfaction.
  • Provide regular updates and reports to stakeholders and senior management on product status, usage metrics, and revenue impact.
  • Implement feedback mechanisms to continuously improve products and systems based on user input and evolving business needs.

FAQs

What is the main responsibility of the Client & Legal Knowledge Product Manager?

The main responsibility is to manage the Client and Market Development suite of tools, driving the vision, strategy, and execution of products to support business objectives, enhance client relationships, and propel revenue growth.

Who does the Product Manager report to?

The Product Manager reports to the Director of Client & Legal Knowledge.

What type of teams will the Product Manager primarily work with?

The Product Manager will primarily work with Global Business Development Directors, the Global Head of Operations, Business Development teams, Partners, Lawyers, Practice Assistants, and various other internal and external stakeholders.

What qualifications are required for this role?

A Bachelor’s degree in Business, Information Technology, or a related field is required, along with a strong understanding of CRM systems, legal technology, and data management principles.

Is previous experience in a law firm necessary for this position?

Yes, a minimum of 5 years of product management experience or a similar role is preferred, ideally within a law firm or professional services environment.

What tools or systems experience is beneficial for the Product Manager role?

Experience managing CRM systems and legal software is beneficial, with particular preference for candidates with specific experience in Litera/Foundation.

What is the expected hybrid working model for this position?

The role follows a 'balanced' hybrid working approach, with an expectation of working from the office for a minimum of 50% of the time.

What kind of opportunities for growth does the company offer?

The company offers a range of opportunities for continuous skills and knowledge development, including formal training, informal coaching, mentoring, and on-the-job learning.

How does the company approach diversity and inclusion?

The company is committed to treating all employees and applicants fairly and equally, regardless of various backgrounds, and actively promotes inclusive culture through various employee networks.

What key performance indicators (KPIs) will the Product Manager be responsible for?

The Product Manager will establish KPIs and metrics to monitor product performance and user satisfaction.

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Clifford Chance

We are one of the world's pre-eminent law firms, with significant depth and range of resources across five continents.

Law
Industry
5001-10,000
Employees
1987
Founded Year

Mission & Purpose

We are one of the world's largest law firms with significant depth and range of resources across five continents. As a single, fully integrated, global partnership, we pride ourselves on our approachable, collegiate and team based way of working. We always strive to exceed the expectations of our clients, which include corporates from all the commercial and industrial sectors, governments, regulators, trade bodies and not for profit organisations. We provide them with the highest quality advice and legal insight, which combines the Firm's global standards with in-depth local expertise. Many of the world's leading organisations look to Clifford Chance not just for legal expertise but for advice on business critical issues.