FAQs
What are the primary responsibilities of the Client Partnership Manager at DXC Claims Management?
The primary responsibilities include demonstrating a commitment to customer satisfaction, driving performance improvement, setting customer service standards, and implementing AI technology to enhance service delivery and performance.
What qualifications are required for the Client Partnership Manager position?
A relevant tertiary qualification in business or a related discipline or equivalent experience is required, along with proven people management experience and financial management skills.
Is experience in workers’ compensation insurance necessary for this role?
While it is not mandatory, experience across Workers Compensation Insurance Policy, legislation, and associated compliance issues is considered ideal.
What skills are essential for this position?
Essential skills include the ability to implement business-wide system improvements, analyze and interpret statistical data, strategic planning, technical knowledge of claims environments, computer skills with Microsoft Office, and experience with coaching and complaint management.
How does DXC foster a flexible working environment?
DXC adopts a "virtual first" approach, allowing teams across multiple geographies to tailor working arrangements that suit their needs, ensuring employees feel supported regardless of location.
What cultural values does DXC emphasize?
DXC emphasizes a culture of inclusion, belonging, corporate citizenship, and a "people first" philosophy that focuses on building better futures for customers, colleagues, and communities.
How does DXC address recruitment fraud?
DXC warns against recruitment fraud by stating that they do not offer employment via social media, do not request money or payments from applicants, and do not ask job seekers to purchase IT or equipment on their behalf.
Is there support available for employees with special needs?
Yes, DXC considers accommodation of special needs for qualified candidates within the framework of their Accommodation Policy and is committed to providing reasonable accommodations for individuals with disabilities.
What opportunities for career development does DXC provide?
DXC offers competitive remuneration, training, and career opportunities that reflect their commitment to improving the lives of employees and the communities they operate in.