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Job

Client Relations Account Manager, University Program

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FIS

14d ago

💼 Graduate Job

Cincinnati

AI generated summary

  • You need a Bachelor's degree, Microsoft Office skills, English fluency, strong communication, adaptability, problem-solving abilities, teamwork, API experience, technical background, and finance knowledge.
  • You will proactively support clients, resolve issues, provide training, and help improve processes to enhance the overall client experience and foster business growth.

Graduate Job

Banking & FinanceCincinnati

Description

We are currently recruiting for a Client Relations Account Manager to join the Client Success team at Worldpay. This position is based in Cincinnati, OH and aligned to the Worldpay University Program; a two-year program, suited to entry level joiners who aspire to develop a successful career with a leading payments company.

As a 2024 Worldpay University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development initiatives and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. 

This two-year full-time program will start June 24, 2024 and as a university program participant you can look forward to the following: 

  • Learn about the exciting world of Payments and the role Worldpay plays 
  • Hear from Worldpay leaders about their journey
  • Have access to social/professional network opportunities and build a network across the organization
  • Bi-annual merit reviews

About The Team:

  • The eCom Customer Care team is a specialized division supporting a portfolio of merchants using the Value Added Platform (VAP). The portfolio contains an array of merchants representing the Financial Services, Hospitality, Retail, Digital, Media & Education industries amongst others. The team is made up of proactive, innovative and client focused individuals and provides best in class support by maintaining in-depth knowledge of Products and the Industry

Requirements

  • What You Bring:
  • Bachelor’s degree in relevant field of study
  • Proficiency in Microsoft Office Suite
  • Fluent in English; Strong written and verbal communication skills
  • Adaptability, a drive to learn, and strong problem-solving skills
  • Ability to work well independently and within a team
  • Bonus If You Have:
  • API (application programming interface) experience or basic knowledge
  • Technical background or technically adaptable
  • Finance or Banking knowledge or understanding

Area of Responsibilities

Banking & Finance

Responsibilities

  • Work collaboratively with key stakeholders across teams in North America and the wider business to provide support to the client for their business as usual operational needs
  • Research and use resources to recommend the best approach on client operational issues within specified service levels with appropriate escalation
  • Use critical thinking skills to offer timely solutions for queries, including providing high quality responses, primarily over e-mail and telephone
  • Represent the voice of the client inside the organization and navigate the internal processes to deliver for the client
  • Conduct training for clients with the aim to empower them to self-serve
  • Engage in organization team initiatives for process improvement
  • Provide an outstanding client experience that enables the Commercial and Relationship teams to retain existing clients and win new business.

Details

Work type

Full time

Work mode

office

Location

Cincinnati

Benefits

  • Competitive salary and excellent benefits 
  • Orientation upon joining with networking opportunities
  • Bi-annual merit reviews during your first two years in the program
  • Varied and challenging work in Payments to help you develop your functional and technical knowledge 
  • Time to support charities and give back to your community 
  • A work environment built on collaboration, flexibility, and respect 
  • A fun, inclusive culture – we love having fun together as a team and do lots of things both virtually as well as in person!