Logo of Huzzle


Client Relations Account Manager, University Program

Logo of FIS


14d ago

💼 Graduate Job


AI generated summary

  • You need a Bachelor's degree, Microsoft Office skills, English fluency, strong communication, adaptability, problem-solving abilities, teamwork, API experience, technical background, and finance knowledge.
  • You will proactively support clients, resolve issues, provide training, and help improve processes to enhance the overall client experience and foster business growth.

Graduate Job

Banking & FinanceCincinnati


We are currently recruiting for a Client Relations Account Manager to join the Client Success team at Worldpay. This position is based in Cincinnati, OH and aligned to the Worldpay University Program; a two-year program, suited to entry level joiners who aspire to develop a successful career with a leading payments company.

As a 2024 Worldpay University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development initiatives and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. 

This two-year full-time program will start June 24, 2024 and as a university program participant you can look forward to the following: 

  • Learn about the exciting world of Payments and the role Worldpay plays 
  • Hear from Worldpay leaders about their journey
  • Have access to social/professional network opportunities and build a network across the organization
  • Bi-annual merit reviews

About The Team:

  • The eCom Customer Care team is a specialized division supporting a portfolio of merchants using the Value Added Platform (VAP). The portfolio contains an array of merchants representing the Financial Services, Hospitality, Retail, Digital, Media & Education industries amongst others. The team is made up of proactive, innovative and client focused individuals and provides best in class support by maintaining in-depth knowledge of Products and the Industry


  • What You Bring:
  • Bachelor’s degree in relevant field of study
  • Proficiency in Microsoft Office Suite
  • Fluent in English; Strong written and verbal communication skills
  • Adaptability, a drive to learn, and strong problem-solving skills
  • Ability to work well independently and within a team
  • Bonus If You Have:
  • API (application programming interface) experience or basic knowledge
  • Technical background or technically adaptable
  • Finance or Banking knowledge or understanding

Area of Responsibilities

Banking & Finance


  • Work collaboratively with key stakeholders across teams in North America and the wider business to provide support to the client for their business as usual operational needs
  • Research and use resources to recommend the best approach on client operational issues within specified service levels with appropriate escalation
  • Use critical thinking skills to offer timely solutions for queries, including providing high quality responses, primarily over e-mail and telephone
  • Represent the voice of the client inside the organization and navigate the internal processes to deliver for the client
  • Conduct training for clients with the aim to empower them to self-serve
  • Engage in organization team initiatives for process improvement
  • Provide an outstanding client experience that enables the Commercial and Relationship teams to retain existing clients and win new business.


Work type

Full time

Work mode





  • Competitive salary and excellent benefits 
  • Orientation upon joining with networking opportunities
  • Bi-annual merit reviews during your first two years in the program
  • Varied and challenging work in Payments to help you develop your functional and technical knowledge 
  • Time to support charities and give back to your community 
  • A work environment built on collaboration, flexibility, and respect 
  • A fun, inclusive culture – we love having fun together as a team and do lots of things both virtually as well as in person!