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Client Relations Account Manager, University Program

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FIS

Mar 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Banking & Finance
  • Cincinnati

Requirements

  • What You Bring:
  • Bachelor’s degree in relevant field of study
  • Proficiency in Microsoft Office Suite
  • Fluent in English; Strong written and verbal communication skills
  • Adaptability, a drive to learn, and strong problem-solving skills
  • Ability to work well independently and within a team
  • Bonus If You Have:
  • API (application programming interface) experience or basic knowledge
  • Technical background or technically adaptable
  • Finance or Banking knowledge or understanding

Responsibilities

  • Work collaboratively with key stakeholders across teams in North America and the wider business to provide support to the client for their business as usual operational needs
  • Research and use resources to recommend the best approach on client operational issues within specified service levels with appropriate escalation
  • Use critical thinking skills to offer timely solutions for queries, including providing high quality responses, primarily over e-mail and telephone
  • Represent the voice of the client inside the organization and navigate the internal processes to deliver for the client
  • Conduct training for clients with the aim to empower them to self-serve
  • Engage in organization team initiatives for process improvement
  • Provide an outstanding client experience that enables the Commercial and Relationship teams to retain existing clients and win new business.

Finance
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.