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Client Services & Concierge Administrator

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Nuffield Health

18d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You must have excellent organizational and communication skills, the ability to prioritize, engage with all levels, remain calm under pressure, and handle difficult situations with resilience.
  • You will greet visitors, manage client inquiries, ensure safety as a Fire Marshal and First Aider, and handle reception, administration, and security tasks to support smooth operations.

Requirements

  • Excellent organisational skills
  • Proven ability to prioritise
  • Experience of dealing with people at all levels
  • Ability to challenge upwards
  • Resilience to challenge
  • Ability to remain calm under pressure
  • Strive for continuous improvement
  • Ability to diffuse difficult situations
  • Excellent communication skills

Responsibilities

  • As a Client Services & Concierge Administrator you will be the welcoming face of Nuffield Health for all visitors, clients and guests.
  • This role encompasses ensuring a safe and secure environment for all staff and visitors within our Support office and Medical Centre located in our prestigious premises in Barbican, London.
  • As Concierge you will provide a professional reception and back-office service, managing client and internal queries efficiently and ensuring an exceptional journey for all from start to finish.
  • You will play a crucial role in the smooth operation of our London Support Office and Medical Centre serving as a confident and competent Nuffield Health Fire Marshal & First Aider.
  • You will be expected to comply with all policies and procedures, championing the Nuffield Health brand and its values while proactively taking on additional and ad hoc duties as required.
  • This is a varied role covering Reception activities through to visitor and client relations, health and safety, administration and security.

FAQs

What are the working hours for the Client Services & Concierge Administrator position?

The position offers full-time hours at 37.5 hours per week, with a part-time option available from 9 am to 5:30 pm on Tuesday, Wednesday, and Thursday.

Where is the Client Services & Concierge Administrator role located?

The role is located at the Nuffield Health Support Office and Medical Centre in Barbican, London.

Is the position permanent?

Yes, the Client Services & Concierge Administrator position is a permanent role.

What kind of experience is required for this role?

Relevant experience in a similar role is required, along with excellent organizational and communication skills, and the ability to deal with people at all levels.

What are the key responsibilities of the Client Services & Concierge Administrator?

The key responsibilities include providing professional reception and back-office service, managing client and internal queries, ensuring health and safety compliance, and serving as a Fire Marshal & First Aider.

What are the benefits offered to employees in this role?

Benefits include 25 days of annual leave plus bank holidays, free gym membership, a healthcare plan, financial wellbeing support, a cycle to work scheme, and discounted online GP consultations.

How many holiday days do employees receive initially, and does this increase?

Employees start with 25 days of annual leave, which increases to 27 days after 5 years of service and to 30 days after 10 years.

Is there a chance for career advancement in this role?

Yes, with Nuffield Health's focus on continuous improvement and employee development, there are opportunities for career advancement within the organization.

What qualifications are necessary to apply for this position?

While specific qualifications are not mentioned, relevant experience and skills in administration, customer service, and health and safety are essential for this role.

What should I do if I need assistance with the application process?

You should reach out directly to Nuffield Health's HR department for any assistance with the application process.

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Nuffield Health

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We’re committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you.