Logo of Huzzle

Home

Matches

Explore

Manage

Client Success Consultant

image

Visa

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You should possess strong analytical and communication skills, Excel proficiency, knowledge of the payment industry, and experience in client relationships, project management, and critical thinking.
  • You will oversee product implementation, ensure client success metrics, build relationships, drive adoption, create training materials, manage client issues, and provide operational support during crises.

Requirements

  • Analytical skills to prepare and summarize data into business solutions and provide sound analysis
  • Able to communicate complex technical terms and/or processes in business language tailored to client
  • Self-starter able to achieve results as part of an effective team (across countries and time zones)
  • Able to effectively prioritize and multi-task under deadlines
  • Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)
  • Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
  • Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
  • Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
  • Experience in project planning and project management capability and experience is an added advantage.
  • Basic to intermediate proficiency in the following skills:
  • Building client relationships - Build credibility and create trust-based relations and partner with clients to build their business
  • Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
  • Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
  • Client engagement - Communicate clearly and effectively with clients
  • Proactiveness - Think ahead and take action
  • Critical thinking - Take ownership over problems and find creative solutions to complex problems

Responsibilities

  • Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
  • Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
  • Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
  • Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
  • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Support and/or lead periodic operational reviews with clients and Visa stakeholders.
  • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • Be the overall Client Services main point of contact for colleagues and clients in market.
  • Deliver Operational Resilience Support - disseminate approved Corporate Communications’ messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).

FAQs

What is the role of a Client Success Consultant at Visa?

The Client Success Consultant is responsible for owning the holistic post-sale Client Services operational relationship, providing operational support, assisting in growing clients’ businesses, and driving Client Success outcomes in alignment with Visa's business agenda.

Where is this position located?

This position is located in Frankfurt, Germany.

What are the primary responsibilities of this role?

Responsibilities include supporting the implementation of new Visa products, tracking client success metrics, building relationships with client stakeholders, improving client adoption of products, conducting operational reviews, and acting as the main point of contact for clients.

What qualifications are required for the Client Success Consultant position?

Candidates should have analytical skills, experience in client relationship building, project management capabilities, knowledge of the payment industry, and proficiency in Microsoft Office tools. Certifications in Client Success or project management are also preferred.

Is this a full-time or part-time position?

This position is typically a full-time role.

How does Visa ensure client engagement in this role?

The Client Success Consultant communicates clearly and effectively with clients, listens to their needs, and proactively takes action to drive value realization and build trusted partnerships.

Will the Client Success Consultant need to travel?

While the role is primarily office-based in Frankfurt, some travel may be required depending on client needs and meetings.

How does Visa approach crisis management in this role?

The Client Success Consultant is responsible for maintaining ongoing interaction with clients during crisis events and coordinating responses as outlined in the Crisis Management Plan.

What kind of team structure will the Client Success Consultant be involved with?

The Consultant will work within the wider Client Success Management Team in Central Europe and partner closely with Account Team members from Sales and Product.

Are there opportunities for professional development in this role?

Yes, Visa encourages and supports professional growth, and the Consultant can build skills in client success strategies, project management, and industry knowledge.

image

Visa

Technology
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.