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Clinical Admin Officer

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Frimley Health NHS Foundation Trust

15d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should have NVQ Level 3 in Administration, recent office experience, software proficiency, strong communication skills, and the ability to work under pressure. NHS experience is a plus.
  • You will manage administrative tasks, organize work, handle urgent correspondence, assist clinicians, maintain confidentiality, and operate IT systems for patient records and queries.

Requirements

  • Qualifications
  • Essential criteria
  • NVQ Level 3 Administration or equivalent practical knowledge
  • Desirable criteria
  • Experience of using EPIC
  • Experience
  • Essential criteria
  • Recent experience of working in an office environment
  • Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
  • Be able to work in a busy environment and remain calm under pressure
  • Recent experience of working within a team environment
  • Desirable criteria
  • Working in the NHS either in a hospital/private practice/GP setting
  • Experience of direct contact with patients
  • Skills
  • Essential criteria
  • Ability to communicate clearly
  • Ability to work with minimal supervision
  • Ability to prioritise workload
  • Able to adapt to change
  • Excellent interpersonal skills
  • Desirable criteria
  • Understanding of medical terminology

Responsibilities

  • To provide an administrative service to the Department.
  • To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
  • Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures.
  • To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
  • Answer queries from colleagues, GP’s and patients in a timely and professional manner.
  • To ensure that secure systems are in place for the storage of all resources including computerised information.
  • Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system.
  • To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
  • To ensure all phone calls are dealt with in a professional and timely manner.
  • To operate the various EPIC and other IT systems to fulfil the role/department requirements.

FAQs

What is the primary role of a Clinical Admin Officer at Frimley Park Hospital?

The primary role of a Clinical Admin Officer is to provide essential administrative support across General Surgery, Urology, and Vascular Clinical Admin teams, ensuring adherence to Trust standards regarding documentation and data input concerning patients and treatment.

Is this position full-time or part-time?

This position is permanent and is typically full-time, providing float support across various clinical admin teams.

What qualifications are required for this role?

The essential qualification required is an NVQ Level 3 in Administration or equivalent practical knowledge.

Is experience in the NHS necessary for this position?

While it is not essential, experience working in the NHS or in a hospital/private practice/GP setting is considered desirable.

What software skills are necessary for this role?

Candidates should be competent with current software programs, specifically MS Word, Excel, and PowerPoint.

Do I need to have experience with the EPIC system?

Experience using the EPIC system is considered desirable but is not a strict requirement for the position.

What attributes are important for success in this role?

Important attributes include strong communication skills, the ability to prioritize workload, adapt to change, and excellent interpersonal skills.

Will the Clinical Admin Officer interact with patients?

Yes, the role may involve direct contact with patients, especially when answering queries and providing information.

Do I need to have previous administrative experience?

Yes, strong administrative experience is essential for this position to effectively fulfill duties in a busy environment.

Are there any specific duties related to patient documentation?

Yes, the role involves scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system and assisting clinicians with correspondence and medical records.

Are previous applicants eligible to apply again?

No, previous applicants need not apply.

What are the core values of Frimley Health NHS Foundation Trust?

The core values are Committed to Excellence, Working Together, and Facing the Future, guiding staff in their interactions with patients, visitors, service users, and each other.

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.