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Clinical Administrative Coordinator - Chandler, AZ

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Optum

Jul 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Chandler

Requirements

  • Required Qualifications:
  • High School Diploma/GED.
  • Must be 18 years of age OR older.
  • Experience with Release of Information (ROI) and medical record releases.
  • Experience working within the health care Industry.
  • Ability to work onsite at Chandler Regional Medical Center, 1955 W Frye Rd Chandler, AZ 85224.
  • Ability to work Monday – Friday, between 08:00AM – 05:00PM, including rotating holidays.
  • Preferred Qualifications:
  • Experience with healthcare terminology.
  • Experience with policy, and procedures within Arizona state law, federal, and HIPAA regulations.
  • Experience working in a hospital, physician's office or medical clinic setting.
  • A clerical or administrative support background.
  • Experience working in a call center.
  • Soft Skills:
  • Ability to apply regulatory requirements to facilitate organizational compliance.
  • Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders.
  • Effective organizational skills, demonstrating attention to details and excellent customer service skills.
  • Able to work independently in a fast-paced environment.
  • Problem solving and critical thinking skills.
  • Competent use of email, fax machines, copiers.
  • Effective communication skills (verbal and written).
  • Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively.

Responsibilities

  • Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner.
  • This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service.
  • At all times, the ROI Specialist must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations.
  • The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department.
  • Promotes positive customer relations through prompt and courteous service.
  • Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed.
  • Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
  • Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title is Clinical Administrative Coordinator.

Where is the job location?

The job is located at 1955 W Frye Rd, Chandler, AZ 85224, at Chandler Regional Medical Center.

What are the working hours for this position?

The working hours are Monday to Friday, between 8:00 AM and 5:00 PM, with some requirements for rotating holidays and occasional overtime.

What kind of training is provided for this role?

There are 4 weeks of paid training provided during normal business hours.

What are the primary responsibilities of the Clinical Administrative Coordinator?

The primary responsibilities include processing release of information (ROI) requests, ensuring accuracy and quality in customer service, safeguarding patient privacy, promoting positive customer relations, and maintaining knowledge of relevant laws and policies.

What are the required qualifications for this position?

The required qualifications are a High School Diploma/GED, being 18 years of age or older, experience with Release of Information (ROI) and medical record releases, and the ability to work onsite at Chandler Regional Medical Center.

What preferred qualifications are mentioned for the position?

Preferred qualifications include experience with healthcare terminology, familiarity with policy and procedures related to Arizona state law and HIPAA regulations, and experience working in a hospital or medical clinic setting.

What soft skills are beneficial for this role?

Beneficial soft skills include effective organizational and communication skills, problem-solving and critical thinking abilities, and the capacity to work independently in a fast-paced environment.

Is there a specific focus on diversity and inclusion within the organization?

Yes, UnitedHealth Group is committed to diversity and inclusion, ensuring equitable care for all individuals regardless of race, gender, sexuality, age, location, and income.

What is the mission of UnitedHealth Group as stated in the job description?

The mission of UnitedHealth Group is to help people live healthier lives and make the health system work better for everyone, with a focus on addressing health disparities and improving health outcomes.

Is UnitedHealth Group a drug-free workplace?

Yes, UnitedHealth Group is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.

OpportunitiesView all

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