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Clinical Case Manager, DLS Clinical Team

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Amazon

21d ago

  • Job
    Full-time
    Mid Level
  • Consulting
    Healthcare
  • California

AI generated summary

  • You must have a current RN license or BSN, or a Master’s in Behavioral Health, plus 3+ years clinical experience and 1+ year in absence case management. License eligibility is also needed.
  • You will provide medical evaluations, co-manage complex cases, partner with providers on return-to-work plans, and educate case management staff while exercising critical thinking skills.

Requirements

  • Current RN license or BSN required, and/or Master’s degree in Behavioral Health field, e.g. MSW, MA or MS in counseling.
  • Current license and/or License eligible.
  • 3+ years clinical work experience
  • 1+ year absence case management experience

Responsibilities

  • Work cross-functionally to provide medical evaluations and clinical services to DLS organization.
  • Serve as a clinical subject matter expert to disability and leave case managers and provide clinical analyses related to functional impairment and work capacity.
  • Serves as expert Clinical co-manager on medical and/or behavioral health claims and provides activities requiring clinical expertise including, but not limited to, performing provider interviews, analyzing clinical information submitted, and negotiating return to work plans with employee, treating provider, and employer if applicable.
  • Assist case managers with clinical recommendation, interpreting medical documents and guidance for complex case.
  • In partnership with case managers, co-manage cases to optimize case management process and proactively impact optimal case outcomes.
  • Partner with treating providers to clarify clinical information, gain insight into recommended restrictions and limitations, determine severity of employees functional impairment and capacity and proactively assist with return-to-work plans.
  • Ability to exercise sound critical thinking and problem-solving skills and execute position responsibilities with minimal guidance.
  • Demonstrate ability to confidently communicate with Physicians, and every level of an employee’s treating provider team.
  • Provides continuing education for case management staff through performing mini-clinical lectures on behavioral health case management.
  • Assists in the development of clinical tools, templates, processes, and protocols under the direction of the Clinical leader.
  • Travel up to 10% domestic and/or international.

FAQs

What is the primary role of the Clinical Case Manager in the DLS Clinical Team?

The primary role of the Clinical Case Manager is to serve as a medical and mental health resource dedicated to the consulting and management of complicated leaves, disability, and accommodation cases for Amazon employees.

What qualifications are required for this position?

A current RN license or BSN is required, along with a Master's degree in a Behavioral Health field (e.g., MSW, MA, or MS in counseling), current license and/or license eligibility, 3+ years of clinical work experience, and 1+ year of absence case management experience.

What are the preferred qualifications for this role?

Preferred qualifications include 3+ years of experience in the disability management industry managing STD or LTD claims, understanding of relevant regulations (FMLA, ADAAA, EEOC, OFCCP), utilization review experience, and exceptional written and verbal communication skills.

Are there any travel requirements for this position?

Yes, there may be travel up to 10% domestic and/or international.

What skills are necessary for success in this role?

Necessary skills include strong self-management capabilities, exceptional communication and organizational skills, attention to detail, the ability to prioritize in a fast-paced environment, and a strong clinical acumen alongside compassion and empathy.

Does this position involve working with stakeholders across the organization?

Yes, the Clinical Case Manager will work cross-functionally with various stakeholders, including disability and leave case managers, medical providers, and employees, to optimize case management processes.

What is the salary range for this position?

The base pay for this position ranges from $57,900/year in the lowest geographic market up to $123,800/year in the highest geographic market.

How does Amazon approach diversity and inclusion in the workplace?

Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How can I request accommodations during the application process?

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Is there an opportunity for continuing education in this role?

Yes, the Clinical Case Manager will provide continuing education for case management staff through mini-clinical lectures on behavioral health case management.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.