Logo of Huzzle

Home

Matches

Explore

Manage

Clinical Operations Technician

image

Cencora

1mo ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Healthcare
  • Melbourne

AI generated summary

  • You should have a diploma in pharma service or 5 years in logistics. Strong computer skills, problem-solving, attention to detail, and ability to lift 20kg are essential.
  • You will verify operational jobs, manage product status, ensure compliance with regulations, perform quality checks, assist in packaging, lead improvements, and support team communication.

Requirements

  • Tertiary qualification e.g diploma or equivalent and/or required training in pharmaceutical service is required for this position, whenever local regulation is allowing this associate to perform the mentioned activities OR
  • External Applicants: Minimum of 5 years of experience in a logistics role within the pharmaceutical sector
  • Internal Applicants: Minimum of 3 years of experience as a logistics operator at World Courier depot
  • Preferable for candidate to have some work experience in warehousing
  • Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training
  • Be able to take initiative and solve problems
  • Self driven and can work autonomously
  • Excellent computer skills
  • An understanding of Imports and Exports processes and statutory requirements
  • Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook
  • Strong interpersonal and communication skills
  • Sound level of numeracy and demonstrated attention to detail
  • Sound written and verbal communication skills with a full command of English
  • Problems solving skills
  • Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
  • A calm and customer focused approach

Responsibilities

  • Verifies and signs operational jobs
  • Releases shipments for distribution under supervision of depot pharmacist or Clinical Team Leader
  • Manages the change of product status both physically and systematically following client instructions and within the scope of applicable Internal Guidelines
  • Follow and lead packaging instruction form for secondary packaging relabeling tasks ensuring GMP and GDP
  • Have deep knowledge of all the protocols stored at WC Depot to provide instructions to all the Depot Staff
  • Act as Deputy Depot Pharmacist whenever required, supporting depot operational activities, as applicable, based on the local legislation
  • Ensure compliance with all government legislative and local health requirements
  • Maintain and assure compliance with applicable ICH, GMP, GCP, GDP, local regulatory requirements, legal requirements, and World Courier Internal Guidelines (or any other so required)
  • Comply with World Courier Standard Operating Procedures, which contain all specific instructions to develop the Depot daily activities, from the moment of reception of the products until the shipment/ delivery of the products to the sites
  • Perform periodic Depot Self-Inspections as required, to assure everything at the Facility is working as established in WC SOPs
  • Identify and report possible problems arising from personnel management that may be against working schedule
  • Manages the status of product to ensure expired stock is moved to Quarantine status
  • Required to be part of an on-call roster 24/7 to provide telephone assistance as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product
  • Participate in reviewing and authoring global and local SOPs, WI’s and TRN documents
  • Work in all temperature-controlled environments including but not limited to
  • +15 to +25°C
  • +2 to +8°C
  • -20 to -30°C
  • Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products
  • Participate in occasional scheduled weekend tasks for stock control and balance sheet processes
  • Lead continuous Improvement initiatives to ensure processes are streamlined
  • Fully trained in the Clinical ERP
  • Willingness to be trained how to use EWP equipment
  • Perform any other duties the employee has been trained for
  • Keep Internal Stakeholders informed of the progress of their order and shipment
  • Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction
  • Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed
  • Provide information to all WCA business units to ensure work output is coordinated in an effective manner
  • Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business
  • Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment
  • Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives
  • Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
  • Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
  • Ensure full compliance with WCA quality management systems (GxP)
  • Actively promote a culture that values a safe and healthy workplace
  • Take reasonable care of and cooperate with actions taken to protect the health and safety of both them and others
  • Report all accidents, incidents and hazards to their supervisor as soon as is practicable
  • Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy

FAQs

What is the main responsibility of a Clinical Operations Technician?

The main responsibility is to ensure the quality and integrity of all processes related to stored material, including reception, storage, shipment, return, and destruction, according to standard operating procedures (SOPs) and other required standards.

What qualifications are required for this position?

A tertiary qualification, such as a diploma or equivalent, and/or required training in pharmaceutical service is needed. For external applicants, a minimum of 5 years of experience in a logistics role within the pharmaceutical sector is required, while internal applicants need a minimum of 3 years of experience as a logistics operator at World Courier depot.

What are the key skills needed for a Clinical Operations Technician?

Key skills include the ability to lift loads up to 20kg, problem-solving abilities, excellent computer skills, understanding of import and export processes, strong interpersonal and communication skills, attention to detail, and ability to work flexibly within tight schedules.

Is the position full-time or part-time?

The position is full-time.

What type of work environment will the Clinical Operations Technician be working in?

The role involves working in all temperature-controlled environments, including +15 to +25°C, +2 to +8°C, and -20 to -30°C.

Will I be required to participate in an on-call roster?

Yes, you will be required to be part of an on-call roster 24/7 to provide telephone assistance and in-person attendance for emergency responses related to temperature control of the product.

What does Cencora offer its employees?

Cencora offers various benefit offerings that may vary by country, aligned with local market practices.

Is there a focus on workplace health and safety in this role?

Yes, the position actively promotes a culture that values a safe and healthy workplace and requires compliance with relevant occupational health and safety legislation.

How important is teamwork and collaboration in this position?

Teamwork and collaboration are crucial, as the role requires effective collaboration with all internal stakeholders to ensure efficient operations and maintain a harmonious team environment.

Does Cencora provide equal employment opportunities?

Yes, Cencora is committed to providing equal employment opportunities without discrimination based on various protected categories, ensuring a non-discriminatory recruitment and employment process.

image

Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.