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Cloud Support Eng. I (SIP)

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Amazon

Sep 22

Applications are closed

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity

Requirements

  • Bachelor’s degree OR equivalent experience in a technical position
  • 2+ years of network, security and operating system support experience; 2+ years of distributed systems experience
  • 2+ years of information security and compliance experience
  • Experience Deploying Identity and Access Management systems to secure production and corporate access, such as: SSO, SAML
  • Understanding of Cloud Security across realms of Identity, Monitoring Auditing and Cryptography
  • Knowledge or experience with broad array of security technologies, such as NextGen FW, WAF, SIEM, Endpoint Security and more.

Responsibilities

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon teams in India to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Interact with leading engineers around the world.
  • Partner with AWS teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive communication during critical events.
  • Drive projects that improve support-related processes and our customers.

FAQs

What is the job title for this position?

The job title is Cloud Support Engineer I (SIP).

What is the primary responsibility of a Cloud Support Engineer at AWS?

The primary responsibility is to assist customers with cloud services, troubleshooting, and providing support for their mission-critical applications.

What kind of experience is required for this position?

A Bachelor’s degree or equivalent experience in a technical position, along with 2+ years of network, security, operating system support experience, and 2+ years of distributed systems experience is required.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include experience with Identity and Access Management systems, understanding of Cloud Security, and knowledge of various security technologies such as NextGen FW, WAF, and SIEM.

What kind of work culture does AWS promote?

AWS promotes an inclusive team culture that values diversity and encourages curiosity, knowledge-sharing, and mentorship.

Is there an emphasis on work-life balance in this role?

Yes, AWS values work-life harmony and strives for flexibility as part of its working culture.

Will I have opportunities for career growth in this position?

Yes, AWS provides endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

What types of technologies will I work with as a Cloud Support Engineer?

You will work with a variety of cloud computing technologies and apply advanced troubleshooting techniques for diverse customer needs.

How does AWS ensure customer support during critical events?

Cloud Support Engineers drive communication during critical events and partner with AWS teams to resolve customer issues effectively.

Does AWS encourage candidates with non-traditional backgrounds to apply?

Yes, AWS encourages candidates to apply even if they do not meet all preferred qualifications and skills listed in the job description.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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