FAQs
What is the job title for this position?
The job title is Cloud Support Engineer I (SIP).
What is the primary responsibility of a Cloud Support Engineer at AWS?
The primary responsibility is to assist customers with cloud services, troubleshooting, and providing support for their mission-critical applications.
What kind of experience is required for this position?
A Bachelor’s degree or equivalent experience in a technical position, along with 2+ years of network, security, operating system support experience, and 2+ years of distributed systems experience is required.
Are there any preferred qualifications for applicants?
Yes, preferred qualifications include experience with Identity and Access Management systems, understanding of Cloud Security, and knowledge of various security technologies such as NextGen FW, WAF, and SIEM.
What kind of work culture does AWS promote?
AWS promotes an inclusive team culture that values diversity and encourages curiosity, knowledge-sharing, and mentorship.
Is there an emphasis on work-life balance in this role?
Yes, AWS values work-life harmony and strives for flexibility as part of its working culture.
Will I have opportunities for career growth in this position?
Yes, AWS provides endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
What types of technologies will I work with as a Cloud Support Engineer?
You will work with a variety of cloud computing technologies and apply advanced troubleshooting techniques for diverse customer needs.
How does AWS ensure customer support during critical events?
Cloud Support Engineers drive communication during critical events and partner with AWS teams to resolve customer issues effectively.
Does AWS encourage candidates with non-traditional backgrounds to apply?
Yes, AWS encourages candidates to apply even if they do not meet all preferred qualifications and skills listed in the job description.