FAQs
What qualifications are required for the Cloud Support Engineer position?
A Bachelor's degree in Information Science, Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent experience in a technical position is required.
Is proficiency in English required for this role?
While the job primarily requires excellent oral and written communication skills in Japanese, proficiency in English would be beneficial as it may be necessary for interacting with teams and documentation.
What type of experience is needed for this position?
Candidates should have 1+ years of experience in a technical role, with experience in monitoring and troubleshooting OS administration (Linux/Windows) and network essentials (DNS, TCP/IP). Additionally, experience in areas such as databases, big data, analytics, security, development languages, storage, or DevOps is preferred.
Will I receive training once hired?
Yes, there are training programs to help you develop the skills required to be successful in your role.
What is the work environment like at AWS Support?
AWS Support emphasizes collaborative teamwork, continuous learning, and a diverse and inclusive culture. Employees are encouraged to embrace their uniqueness and participate in employee-led affinity groups.
What kind of technical skills are required for this job?
Required technical skills include computing (Linux/Windows), networking, security, storage, content delivery networks, and understanding of deployment processes.
What does a typical day look like for a Cloud Support Engineer?
On a typical day, a Support Engineer is responsible for solving customer cases through telephone, email, and live chat. They apply advanced troubleshooting techniques, interact with customers, and may also coach new hires or work on process improvement projects.
Are there opportunities for career advancement within AWS Support?
Yes, AWS promotes advancement opportunities across the organization to help you meet your career goals.
Does the position require working on weekends?
Yes, the role may require working weekends on a rotational basis, as working hours are based on customer demand.
What is the company’s stance on diversity and inclusion?
Amazon is committed to a diverse and inclusive workplace and does not discriminate based on various legally protected statuses. They encourage candidates from diverse backgrounds to apply.