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Cloud Technical Solutions Engineer, Infrastructure Compute (Mandarin, English)

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Google

Sep 20

Applications are closed

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

Requirements

  • Minimum qualifications:
  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience in reading or debugging code (e.g., Java, C, C++, .NET, Python, Shell, Perl, or JavaScript).
  • Ability to communicate in English and Mandarin (Chinese) fluently to interact with different regional customers and stakeholders.
  • Preferred qualifications:
  • Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
  • Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
  • Knowledge of basic web technologies (HTTP, HTTPS, HTML, DNS, etc.).
  • Knowledge of system/network administrators in level Linux/Unix or Windows systems.
  • Excellent troubleshooting, attention to detail, and written and verbal communication skills.

Responsibilities

  • Manage customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekend.

FAQs

What are the minimum qualifications required for the Cloud Technical Solutions Engineer position?

The minimum qualifications include a Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience, along with 4 years of experience in areas such as Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP. Additionally, candidates should have experience reading or debugging code and be fluent in both English and Mandarin.

What are the preferred qualifications for this role?

Preferred qualifications include experience with IaaS solutions, cloud storage solutions, basic web technologies, knowledge of Linux/Unix or Windows systems, and excellent troubleshooting, attention to detail, and communication skills.

What kind of support will I be providing as a Cloud Technical Solutions Engineer?

You will provide 24x7 support to help customers switch to Google Cloud, troubleshoot technical problems, and assist with debugging, networking, system administration, and coding/scripting as needed.

Will the role require me to work outside of standard hours?

Yes, the role may require you to be available for non-standard work hours or shifts, which may include weekends.

What is the focus of the responsibilities in this position?

The responsibilities focus on managing customer problems, understanding Google's product technology, acting as a consultant for internal stakeholders, collaborating with product and engineering teams for improvements, and advocating for customer needs.

How does Google Cloud differentiate itself in the market?

Google Cloud accelerates organizations’ digital transformations by delivering enterprise-grade solutions leveraging cutting-edge technology, assisting developers in building sustainably, and serving customers in more than 200 countries and territories.

Is there an emphasis on communication skills in this role?

Yes, excellent written and verbal communication skills are emphasized, as you will need to interact with diverse regional customers and stakeholders.

Does Google promote diversity and equal opportunity in hiring?

Yes, Google is proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of various factors, including race, color, and gender identity.

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