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Club Receptionist - Soho House Toronto

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Soho House & Co

Nov 8

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Toronto

Requirements

  • Minimum of 3+ years’ experience in a similar role.
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
  • OpenTable, Salesforce experience is a plus not a must
  • Problem solving skills and bring conflict resolution to any anticipated or current matter
  • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry or lift at least 40 pounds.
  • Occasionally kneel, bend, crouch and climb as required.

Responsibilities

  • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
  • Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
  • Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
  • Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
  • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Assist guests by checking/ retrieving their coats and/or items they left with the bell person
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional

FAQs

What is the primary responsibility of a Club Receptionist at Soho House Toronto?

The primary responsibility of a Club Receptionist is to welcome, direct, and sign in all members and guests to the property, ensuring a hospitable experience.

What skills are required for the Club Receptionist position?

The required skills include a minimum of 3+ years’ experience in a similar role, strong communication skills, problem-solving abilities, attention to detail, and the capability to multi-task in a high-volume environment.

Is experience with OpenTable or Salesforce necessary for this role?

While OpenTable and Salesforce experience is a plus, it is not a mandatory requirement for the Club Receptionist position.

What are the physical requirements for this job?

The physical requirements include the ability to work on your feet for at least 8 hours, fast-paced movements, the capability to lift at least 40 pounds, and occasional kneeling, bending, crouching, and climbing.

What kind of training is provided for employees?

Soho House offers training to develop both technical and managerial skills necessary to enhance your career, including a range of internally and externally run courses.

Are benefits provided for full-time employees?

Yes, full-time employees are eligible for benefits that include medical, dental, and vision coverage, as well as paid time off for sick days and vacations.

What are some perks of working with Soho House?

Perks include career development opportunities, health care benefits, team events, learning and development programs, free meals while on duty, and participation in community initiatives through Soho Impact.

Is a flexible schedule required for this position?

Yes, a flexible schedule is required, including the ability to work nights, weekends, and holidays as needed.

How does the Club Receptionist contribute to the atmosphere at Soho House?

The Club Receptionist influences a fun and positive atmosphere by being approachable, professional, and actively engaging with members and guests to ensure they feel welcomed.

What duties might a Club Receptionist perform in addition to welcoming guests?

In addition to welcoming guests, a Club Receptionist may handle high-volume phone inquiries, perform guest list duties, support problem-solving in real-time, maintain a clean reception area, and assist guests with their belongings.

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Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.

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