FAQs
What are the primary responsibilities of the Cluster Groups, Meetings & Events Manager?
The primary responsibilities include supervising the Sales Coordinators, coordinating group events, negotiating rates, promoting hotel facilities, and ensuring customer satisfaction while maintaining effective communication across departments.
What qualifications are required for this position?
Candidates should have previous managerial experience, preferably as an Assistant Manager, fluency in English, knowledge of Delphi FDC, OnQ PM, and OnQ R&I, and a minimum of 3 years of experience in a commercial role.
Is previous experience in handling weddings necessary for this role?
Yes, previous handling of weddings is preferred and considered an asset for this position.
What skills are essential for the Cluster Groups, Meetings & Events Manager?
Essential skills include strong communication, the ability to analyze sales and manage multiple tasks, problem-solving abilities, team management, and the capacity to work under stress while maintaining a positive attitude.
Are there opportunities for career growth within Hilton?
Yes, Hilton offers career growth opportunities as part of their commitment to employee development and exceptional guest experiences.
What languages are preferred for this position?
Fluent English is required, and a second language is desirable.
How does this position relate to the overall sales process at the hotel?
The Cluster Groups, Meetings & Events Manager works closely with Sales Managers and Revenue Management to complete the sales process and ensure that all activities are updated and aligned with hotel goals.
What kind of events does this role support?
This role supports a variety of events, including group meetings, conferences, special activities such as welcome dinners and cocktail receptions, and large-scale events on behalf of clients.
What is the importance of team cooperation in this role?
Team cooperation is critical to maintain a positive work environment, ensure compliance with brand standards, and achieve overall customer satisfaction through effective communication and collaboration with other departments.
What can one expect from working at Hilton?
Working at Hilton provides the opportunity to be part of a leading global hospitality company, dedicated to exceptional guest experiences and promoting a warm hospitality culture among team members.