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Cluster Manager IVH - Bormio/ Livigno - MICO26 Olympic & Paralympic Games

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On Location

Jan 9

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Quick Apply

AI generated summary

  • You need a relevant degree, 3-5 years in event management, strong English skills, proficiency in Microsoft Office, and excellent multitasking, communication, and organization skills. Flexibility is essential.
  • You will manage venue contracts, coordinate with teams, oversee hospitality programs, track expenditures, lead meetings, and handle staff training and administrative tasks to ensure seamless event execution.

Requirements

  • Bachelor’s degree in hospitality management, Sports Management, Event Management or a related field, or equivalent experience required.
  • Minimum of 3-5 years of experience in managing (and producing) events and/or brand activations and/or event teams.
  • Experience in managing and producing events in Stadium and Temporary Structure environments.
  • Prior experience with large-scale (sports) events, a plus.
  • Speaks and writes fluent business English; Italian is preferred but not mandatory.
  • Proficient user of Microsoft Office Suite.
  • Knowledge of SharePoint | Smartsheets | Microsoft Teams | Zoom | Confluence.
  • Highly organized and process oriented.
  • Ability to:
  • multi-task.
  • remain calm in high-pressure situations.
  • work in a moving environment.
  • Strong communication, interpersonal, negotiation and conflict resolution skills.
  • Self-motivated, resourceful, and directed, requiring minimal supervision.
  • Good timekeeping and work ethic that is characterized by commitment, motivation, and energy.
  • Presently resides and/or is willing to relocate to Milano, Italy.
  • Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary.

Responsibilities

  • Work in collaboration and coordination with Director, In Venue Hospitality to:
  • manage venue contracts.
  • deliver the best hospitality programs with as much consistency as possible while building structure/organization with the team in place.
  • update Director Event Production of day-to-day progresses and challenges; and request input and advice for key decisions
  • Work in partnership with the commercial product architecture team to define and/or adjust service levels and manage budget per Olympic venue based upon sport, demand, sessions and sales levels.
  • Work in partnership with all FAs involved specifically those having an impact on the Event Production team delivery – including but not limited to: F&B, Art and Design, Entertainment, Overlay, Workforce, Accreditation, Logistic and Gifting to name a few.
  • Be the representative and ambassador of the hospitality unit (led by OLE) in the global MICO26 venue department.
  • Manage overall project milestones and timelines.
  • Manage P&L and track expenditures.
  • Manage suppliers and vendors.
  • Encourage and support use of sustainable products, when available.
  • Attend all meetings (virtual/in person) in relation with his/her cluster and report on behalf of the Event Production team(s) as it relates to the IVH hospitality programs.
  • Main point of contact on-site, representing the Event Production Team and more globally, the company.
  • Develop the overall operational planning at the Competition Venues as it relates to the On Location guest experience.
  • Update existing or upcoming operational tools.
  • Facilitate and lead production meetings with key staff.
  • Troubleshoot, anticipate and act proactively on event aspects of role, leading up and following turn over to production implementation team.
  • Forecast, qualify and maintain budget
  • Administrative & Other, including but not limited to:
  • Expense Reports
  • File storage
  • Monthly days reports
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, alone or alongside other managers and/or the Director, Event Production.

FAQs

What is the primary responsibility of the Cluster Manager IVH?

The primary responsibility of the Cluster Manager IVH is to provide operational support across multiple In Venue Hospitality (IVH) programs during the 2026 Milano Cortina Winter Olympic and Paralympic Games, ensuring exceptional hospitality experiences for guests inside Olympic Sporting Venues.

What qualifications are required for this position?

A Bachelor’s degree in hospitality management, sports management, event management, or a related field is required, along with a minimum of 3-5 years of experience in managing events or brand activations.

Is proficiency in the Italian language necessary for this role?

Proficiency in Italian is preferred but not mandatory; fluency in business English is required.

What are the working hours like for this position?

The role requires flexibility, with long workdays, including evenings, weekends, and holidays, especially during key event times.

Will travel be required for this position?

Yes, the position requires the ability to travel domestically for work during holidays and key event times.

What tools and software should candidates be familiar with?

Candidates should be proficient in Microsoft Office Suite and have knowledge of SharePoint, Smartsheets, Microsoft Teams, Zoom, and Confluence.

What is the structure of the cluster management team?

The Cluster Manager will work closely with the Director of Event Production, three other cluster managers, and various internal functional areas to ensure effective collaboration and problem-solving.

Is experience with large-scale events necessary?

Yes, prior experience with managing and producing large-scale sports events is considered a plus for this position.

What type of environment will the Cluster Manager primarily be working in?

The Cluster Manager will primarily work in stadium and temporary structure environments during the Olympic and Paralympic Games.

What are the general responsibilities of the Cluster Manager?

General responsibilities include being the main point of contact on-site, developing operational planning, facilitating production meetings, managing budgets, and addressing any complaints and resolving problems.

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On Location

Entertainment & Media
Industry
501-1000
Employees

Mission & Purpose

On Location is a global leader in sports, music, travel, culture, and more. Collaborating with the world’s most iconic partners, On Location creates and delivers extraordinary experiences by providing official access and premium hospitality at marquee global sporting events, VIP experiences within global music tours, fan travel services, proprietary owned-and-operated destination music experiences, and much more. On Location is part of the Endeavor network.