FAQs
What is the primary responsibility of the Cluster Manager IVH?
The primary responsibility of the Cluster Manager IVH is to provide operational support across multiple In Venue Hospitality (IVH) programs during the 2026 Milano Cortina Winter Olympic and Paralympic Games, ensuring exceptional hospitality experiences for guests inside Olympic Sporting Venues.
What qualifications are required for this position?
A Bachelor’s degree in hospitality management, sports management, event management, or a related field is required, along with a minimum of 3-5 years of experience in managing events or brand activations.
Is proficiency in the Italian language necessary for this role?
Proficiency in Italian is preferred but not mandatory; fluency in business English is required.
What are the working hours like for this position?
The role requires flexibility, with long workdays, including evenings, weekends, and holidays, especially during key event times.
Will travel be required for this position?
Yes, the position requires the ability to travel domestically for work during holidays and key event times.
What tools and software should candidates be familiar with?
Candidates should be proficient in Microsoft Office Suite and have knowledge of SharePoint, Smartsheets, Microsoft Teams, Zoom, and Confluence.
What is the structure of the cluster management team?
The Cluster Manager will work closely with the Director of Event Production, three other cluster managers, and various internal functional areas to ensure effective collaboration and problem-solving.
Is experience with large-scale events necessary?
Yes, prior experience with managing and producing large-scale sports events is considered a plus for this position.
What type of environment will the Cluster Manager primarily be working in?
The Cluster Manager will primarily work in stadium and temporary structure environments during the Olympic and Paralympic Games.
What are the general responsibilities of the Cluster Manager?
General responsibilities include being the main point of contact on-site, developing operational planning, facilitating production meetings, managing budgets, and addressing any complaints and resolving problems.